Subject: Bank change from NBAD to Noor.
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 18 Nov 2019 10:13:19 -0700 (MST)

Hi Team, 

In below case customer emailed us informing that his management has changed his bank from NBAD to NOOR and there's a refund which will be initiate to his NBAD account as he used that card to place the order. Now customer is asking to refund his amount on his current account (NOOR BANK) as his previous account is not in use anymore. 

We have already raised JIRA to not initiate the refund as of now. So could you please look into this concern and assist us. 

Awaiting for your response. 

Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, November 18, 2019 9:46:05 PM 
Subject: Bank change from NBAD to Noor. 

Hi Mam, 

With reference to order no #9759989524, ticket no #249520 and RMA #52574209 

Customer card has been changed from NBAD to Noor bank, and we have to initiate the refund for his undelivered order. 

Now customer is asking to refund the amount in different account. 

Please check and advice. 

Regards, 
Shivani