Subject: Ticket Assigned - Conversation with abd_002
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Nov 2019 08:12:50 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abd_002 abd_002                    i am awaiting for 2 orders which I have still not received. I would like an update as the expected delivery date was 16/11/2019           11:57 AM, 18th Nov                     abd_002                    1st order no: 7660088371           11:57 AM, 18th Nov                     abd_002                    2nd order no: 7660147693           11:57 AM, 18th Nov                     abd_002                    I paid for the shipment as well and the delivery was supposed to take 2-3 business days.           11:58 AM, 18th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:58 AM, 18th Nov                     abd_002                    hi           11:58 AM, 18th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           11:59 AM, 18th Nov                     abd_002                    ok sure           11:59 AM, 18th Nov                   Fauzan                   Thank you for holding up            12:01 PM, 18th Nov                   Fauzan                   sorry for the inconvenience           12:01 PM, 18th Nov                     abd_002                    its ok           12:01 PM, 18th Nov                   Fauzan                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:01 PM, 18th Nov                     abd_002                    yesterday i was told the same thing by another representative and they said i will receive an email, i did not receive anything regarding this matter           12:02 PM, 18th Nov                     abd_002                    is there a local contact number that I can call?           12:03 PM, 18th Nov                   Fauzan                   this is customer support no 8000-1271‎           12:05 PM, 18th Nov                     abd_002                    is there a complaint reference number which you can give me?           12:05 PM, 18th Nov                     abd_002                    hello?           12:08 PM, 18th Nov                   Fauzan                   can you please share your email address           12:09 PM, 18th Nov                     abd_002                    [email-masked]           12:09 PM, 18th Nov                     abd_002                    there is a _ between abd and 002           12:09 PM, 18th Nov                   Fauzan                   ok           12:10 PM, 18th Nov                   Fauzan                   we will update you on email as soon as possible           12:11 PM, 18th Nov                     abd_002                    okay,           12:11 PM, 18th Nov                     abd_002                    thank you for your assistance.           12:12 PM, 18th Nov                     abd_002                    goodbye.           12:12 PM, 18th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           12:12 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/255501