Subject: Fwd: Arabic Language Test - Abdul Haque
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 18 Nov 2019 01:07:21 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Abdul Haque 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all I am so so sorry to late delivery Pizza. And I got mistake address and location so that I entered in hid address incorrectly. and second reason when i left from my Pizza company I got big traffic in the road so that I late. and third reason my bike handle broke and i repaired my bike so that it would all kinds of this situation I am late. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Abdul Haque at present I am residing at Patarganj with my family. Basically I ma from (W.B) I have done my schooling from Burdwan (W.B) after that I competed 12th from Jamia Salafia (Varanasi) U.P after that I completed B.A. Arabic from jamia Millia Islamia Delhi. Firstly I did work in New Marhaba Travels as a Arabic Translator after that I did work as a captain in club x cataring and after that I did work in Peace International School in as a Arabic Teacher, and last before coming in this company I did work in AGRIGLOBAINC as a Arabic Interpreter and Arabic Translator. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	استراتيجيات من أجل- رئيس وعضو في يلقي نظرة على ما يفصل بين خدمة العملاء الرائعة وخدمة العملاء الجيدة .... 

من الناحية النظرية ، فإن الفرق الرئيسي بين تقديم خدمة العملاء "الجيدة" وتقديم خدمة العملاء "الرائعة" هو أنه في السابق ، من المحتمل أنك بالكاد تبقي عملائك راضين ؛ بينما في الأخير ، فأنت لا تبقيهم راضين فقط - ولكنك تبقيهم أيضًا مخلصين! هذا تمييز مهم جدًا - وهو "لا يحصل عليه" كثير من مزودي الخدمات دائمًا. 

على سبيل المثال ، دعنا نقول ، تاريخياً ، أن شركتك - وأنت ، كواحد من "السفراء" الشخصيين - تعمل بجد لإبقاء عملائك سعداء 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1- مهارات التواصل الجيد. 

2- مهارات هاتفية ممتازة. 

3- مهارات الاستماع. 

4- مهارات إدخال البيانات. 

5- مهارات الناس. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	عندي دهلي بلد محبوب لأن انا درست في جامعه مليه لكن كنت سافرت الي بلد كثير في الهند مثلا ممبي, وارانسي, كولكته, دهلي, جندي كره لكن أحب كثير دهلي بلد لأن في دهلي جامعات وكليات ومدارسات كثيرات وتوجد مكانات تاريخية حديقة الحيوانات ومتحف مختلب وجامع 
مسجد, انديا كيد,وملعب كثير وسررت في ممباي وهو بلد كبير وبحر كبير في ممباي ومكان جميل