Subject: Ticket Assigned - Conversation with dbie_an03
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 18 Nov 2019 08:00:05 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dbie_an03 dbie_an03                    hi           11:30 AM, 18th Nov                     dbie_an03                    is your mobile apps still down?           11:30 AM, 18th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:32 AM, 18th Nov                     dbie_an03                    yes hello           11:32 AM, 18th Nov                     dbie_an03                    mobile apps still down?           11:32 AM, 18th Nov                   Fauzan                   no its working           11:34 AM, 18th Nov                     dbie_an03                    well its not working on my side           11:34 AM, 18th Nov                     dbie_an03                    its been almost 2 weeks           11:35 AM, 18th Nov                     dbie_an03                    i re installed it today and now i could not open           11:35 AM, 18th Nov                     dbie_an03                    same with the splash and mothercare apps           11:35 AM, 18th Nov                     dbie_an03                             11:37 AM, 18th Nov                   Fauzan                   can you please share your email and mobile version with OS version also           11:37 AM, 18th Nov                     dbie_an03                    why?           11:39 AM, 18th Nov                     dbie_an03                    is there any compatibility phone issue?           11:39 AM, 18th Nov                     dbie_an03                    but i've been using yours apps for more than a year           11:39 AM, 18th Nov                   Fauzan                   can you please delete the app again and restart your phone and then reinstall the app again           11:44 AM, 18th Nov                   Fauzan                   see is it is help?           11:44 AM, 18th Nov                     dbie_an03                    i have done it already today just 20 minutes ago           11:45 AM, 18th Nov                   Fauzan                   so please share your email and mobile version with OS version           11:47 AM, 18th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           11:50 AM, 18th Nov                     dbie_an03                    yes still here           11:51 AM, 18th Nov                     dbie_an03                             11:53 AM, 18th Nov                   Fauzan                   please share your email address           11:54 AM, 18th Nov                     dbie_an03                    [email-masked]           11:54 AM, 18th Nov                   Fauzan                   we will update you on email           11:56 AM, 18th Nov                     dbie_an03                    ok then           11:58 AM, 18th Nov                     dbie_an03                    thanks           11:58 AM, 18th Nov                   Fauzan                   Is there anything else I can help you with?            11:59 AM, 18th Nov                     dbie_an03                    nothing else.           11:59 AM, 18th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           11:59 AM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/255475