Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 18 Nov 2019 07:42:37 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           11:30 AM, 18th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:31 AM, 18th Nov                     User                    this is regarding my return order           11:31 AM, 18th Nov                     User                    Order #9759272578           11:31 AM, 18th Nov                     User                    its been 2weeks and noone has come to collect it yet           11:32 AM, 18th Nov                     User                    i have called so many times to your customer care to compain about same           11:32 AM, 18th Nov                     User                    but no update on it yet           11:32 AM, 18th Nov                   Fauzan                   May I request you to please stay on-hold while I
  retrieve the information.           11:33 AM, 18th Nov                     User                    please           11:33 AM, 18th Nov                   Fauzan                   we will raise a request to our relevant team to collect the items as soon as possible           11:35 AM, 18th Nov                     User                    okay..how long do i need to wait to get any update from courier team?           11:35 AM, 18th Nov                   Fauzan                   it may take 2 to 3 days           11:37 AM, 18th Nov                     User                    okay thankyou           11:37 AM, 18th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           11:42 AM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/255438