Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Nov 2019 07:21:09 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:10 AM, 18th Nov                     User                    I have a query regarding order #  8360148859           11:11 AM, 18th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:12 AM, 18th Nov                     User                    I have a qyery regarding order #  8360148859           11:13 AM, 18th Nov                     User                    the order had 3 items in it.... however I size (fit) of two items isn't as expected           11:14 AM, 18th Nov                     User                    will need to replace           11:14 AM, 18th Nov                     User                    please advice the process           11:14 AM, 18th Nov                     User                    one of the item is part of buy1 get 1           11:15 AM, 18th Nov                   Fauzan                   we would like to inform you that the exchange is not available           11:17 AM, 18th Nov                   Fauzan                   * File attached - fc_message_1574061450228.txt *             11:17 AM, 18th Nov                     User                    ok thanks           11:18 AM, 18th Nov                   Fauzan                   Is there anything else I can help you with?            11:18 AM, 18th Nov                     User                    yes..           11:19 AM, 18th Nov                     User                    is buy 1 get 1 offer valid in store as well?           11:19 AM, 18th Nov                   Fauzan                   sorry we do not know the offers and promotion of stores           11:20 AM, 18th Nov                     User                    ok thanks           11:20 AM, 18th Nov                     User                    nothing else for now           11:20 AM, 18th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           11:20 AM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/255401