Subject: Voucher not received
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Hamada Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 17 Nov 2019 05:24:00 -0700 (MST)

Hi Team, 

In below case customer placed an order under the promotion and as per the promotion after completing the order customer suppose to receive SAR100 Voucher on his email. 

But customer is emailing us informing that he has not received any voucher, so can you please check this concern and help us to resolve the case. 

Waiting for your response. 

Regards, 
Seeta Kunwar 

From: "Hamada Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, November 17, 2019 5:34:21 PM 

Subject : The coupon of 100 ASR is not given. 

252484 

order ID- 6450679297 

We would like to inform you as customer request 
The costumer have placed an order worth: SAR 278.80 
He was not given a coupon worth 100 riyals. 
kindly we request a gift voucher100 SAR. 

Regards, 
Hamada