Subject: Fwd: Kuwait Escalation Matrix
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Piyush Mani <[email-masked]>
Date: Sat, 16 Nov 2019 20:58:04 -0700 (MST)

From: "Apoorv Joshi" <[email-masked]> 
To: "LM CS Team" <[email-masked]> 
Sent: Friday, 15 November, 2019 17:27:57 
Subject: Fwd: Kuwait Escalation Matrix 

From: "Seeta Seeta" <[email-masked]> 
To: "LM CS Team" <[email-masked]> 
Sent: Monday, 26 August, 2019 12:00:23 
Subject: Kuwait Escalation Matrix 

Hi Team, 

As you already know the Landmark is about to launch the BS and CP in Kuwait. 

Below is the escalation details for that, so kindly go through with it. 

Please let me know if you have any issue or concern. 

Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Abdullah" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 26 August, 2019 11:30:13 
Subject: Kuwait Escalation Matrix 

Hi Abdullah/Seeta, 

Please find below details for Babyshop & CP Kuwait. 

BS launched in Kuwait will be on 28 th Aug 2019 and CP on 16 th Sep 2019. 

Kindly cascade the information to the entire floor and update the escalation matrix. 

· Toll free – 18 00 871 

· Delivery time frame 2-3 business days for standard shipping & C&C orders. 

· Shipping Charges : Delivery is free on orders of KWD 10 and above. If total order value is less than KWD 10, customer will be charged KWD 2 for delivery. 

Ø Courier : Posta plus 

	

Department 	

Email 	

Contact Number 	

Contact Reason 

Customer Support 	

[ mailto:[email-masked] | [email-masked] ] 	

+971 4 701 8600 	

All Support 

Operations 	

[ mailto:[email-masked] | [email-masked] ] 	

+971 4 701 8600 	

Operation Queries 

Accounts 	

[ mailto:[email-masked] | [email-masked] ] 	

+971 4 701 8600 	

Invoice Queries 

Escalation: 

1 st – Ahmad Chamseddine – Regional Commercial Manager ( [ mailto:[email-masked] | [email-masked] ] ) 

2 nd - Ahmad Helmy – Sales Director ( [ mailto:[email-masked] | [email-masked] ] ) 

Ø WH 

All the warehouse related queries 	

Email 

Midhun Madhu 	

[ mailto:[email-masked] | [email-masked] ] 

Ø Finance Issues 

Email 

Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 

please let me know if you need any clarification. 

Kind Regards, 

Malik Ismail 

Web Team | Landmark Group 

[ mailto:[email-masked] | [email-masked] ] 

M : +971 50 89 678 15 
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