Subject: Gift Card Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sat, 16 Nov 2019 08:14:04 -0700 (MST)

Hi Team, 

With reference to the Ticket ID: 197037 

Customer is reporting that the gift card that she has is showing a 0 balance. We checked with Jira team under REL- 69472 and they advised us that the remaining balance in this card which was SAR 112 was used in a store and a screenshot of the transaction was shared with the customer as well. Customer is declining using the Gift card in the store and is saying the balance should be SAR 112. 

Please find the Gift card details below: 
Gift Card Number: 1609979989911720000078768 
Pin: 2358 
Customer's registered email address: [email-masked] 

She is asking to receive the card balance back. 

Please look into this and advise. Thank you. 

Regards, 
Apoorv