Subject: New Reply Received - E-com shipping issues urgent
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 16 Nov 2019 11:55:21 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  E-com shipping issues urgent   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Support Team &amp; Gaurav,</div>
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<div class="MsoNormal">Pls be informed that we are not being able to ship the below order due to tracking ID error where mobile no is wrong update. So requesting you to look on this as urgent basis</div>
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<img width="1366" height="768" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2NDA3Nzk0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.k-4RgL2RtcztGC_D0PlZSR-78HAWo7SxHpya_DQEVdU"><span style="color:#1F497D"></span>
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<div class="MsoNormal"><i><span style='font-family:"Lucida Grande";color:black'>Thank you and best regards</span></i></div>
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<div class="MsoNormal"><i><span style='font-family:"Lucida Grande";color:black'>GOBINDA KHATRI</span></i></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="107" height="44" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2NDA3Nzk0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MfY_mExL4Vxnr838FgtJMINmPVnj-xGhaUvKD7E7QnA" alt="cid:[email-masked]"><i></i></span></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>Splash E-com</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>  Dubai, UAE</span></i></b></div>
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<div class="MsoNormal"><i><span style='font-family:"Bookman Old Style",serif;color:black'>Landline No 04 821 5833</span></i></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash Splashrdcecom <br>
<b>Sent:</b> Wednesday, November 13, 2019 9:54 AM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;; 'Humair Jawaid' &lt;[email-masked]&gt;; Varun Sharma &lt;[email-masked]&gt;; Gaurav Kumar (TCS) &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Reggie Jardin &lt;[email-masked]&gt;; Kunhiraman Rajeevan &lt;[email-masked]&gt;; Aji Chacko &lt;[email-masked]&gt;; Lalit Ratnala &lt;[email-masked]&gt;; Anwar P. Panery &lt;[email-masked]&gt;;
 Splash Pullout2 &lt;[email-masked]&gt;<br>
<b>Subject:</b> E-com shipping issues urgent </div>
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<div class="MsoNormal">Dear Support Team &amp; Gaurav,</div>
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<div class="MsoNormal">Pls be informed that we are not being able to ship the below order due to tracking ID error where mobile no is wrong update. So requesting you to look on this as urgent basis</div>
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<img width="1366" height="768" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2NDA3Nzk0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.77Tq8E-ls2osq41_M0jdvB4iF_nAGFZyBOT-p8BlvU4"><span style="color:#1F497D"></span>
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<div class="MsoNormal"><i><span style='font-family:"Lucida Grande";color:black'>Thank you and best regards</span></i></div>
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<div class="MsoNormal"><i><span style='font-family:"Lucida Grande";color:black'>GOBINDA KHATRI</span></i></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="107" height="44" id="_x0000_i1026" src="cid:[email-masked]" alt="cid:[email-masked]"><i></i></span></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>Splash E-com</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>  Dubai, UAE</span></i></b></div>
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<div class="MsoNormal"><i><span style='font-family:"Bookman Old Style",serif;color:black'>Landline No 04 821 5833</span></i></div>
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<b>From:</b> Splash Splashrdcecom <br>
<b>Sent:</b> Monday, November 04, 2019 12:49 PM<br>
<b>To:</b> 'Splash' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Humair Jawaid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Gaurav Kumar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Reggie Jardin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kunhiraman Rajeevan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Aji Chacko &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Lalit Ratnala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar P. Panery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Splash Pullout2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> E-com shipping issues urgent </div>
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<div class="MsoNormal">Dear Support Team &amp; Gaurav,</div>
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<div class="MsoNormal">Pls be informed that we are not being able to ship the below order due to tracking ID error where mobile no is wrong update. So requesting you to look on this as urgent basis</div>
<div></div>
<div></div>
<div class="MsoNormal">
<img width="1366" height="768" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2NDA3Nzk0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uncDIhIWfkCNJ5auFdOxDXRFKwHk4Ac7zVGJ4GAozQk"><span style="color:#1F497D"></span>
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<div class="MsoNormal"><i><span style='font-family:"Lucida Grande";color:black'>Thank you and best regards</span></i></div>
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<div class="MsoNormal"><i><span style='font-family:"Lucida Grande";color:black'>GOBINDA KHATRI</span></i></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="107" height="44" id="_x0000_i1028" src="cid:[email-masked]" alt="cid:[email-masked]"><i></i></span></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>Splash E-com</span></i></b></div>
<div></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>  Dubai, UAE</span></i></b></div>
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<div class="MsoNormal"><i><span style='font-family:"Bookman Old Style",serif;color:black'>Landline No 04 821 5833</span></i></div>
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<b>From:</b> Splash Splashrdcecom <br>
<b>Sent:</b> Wednesday, October 23, 2019 10:19 AM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Humair Jawaid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Gaurav Kumar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Reggie Jardin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kunhiraman Rajeevan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Aji Chacko &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Lalit Ratnala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar P. Panery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Splash Pullout2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> E-com shipping issues urgent </div>
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<div class="MsoNormal">Dear Support Team &amp; Gaurav,</div>
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<div> </div>
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<div class="MsoNormal">Pls be informed that we are not being able to ship the below order due to tracking ID error where mobile no is wrong update. So requesting you to look on this as urgent basis</div>
<div></div>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>The Incident Number INC0562343</span><span style="font-size:10.0pt"></span>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:420.0pt;margin-left:-.4pt;border-collapse:collapse">
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<div class="MsoNormal"><span style="color:black">order no</span></div>
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<td width="483" style="width:362.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">Tracking id couldnot be generated .please try after sometime 
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<td width="483" style="width:362.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">Tracking id couldnot be generated .please try after sometime 
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<td width="483" style="width:362.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
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<td width="483" style="width:362.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">Tracking id couldnot be generated .please try after sometime 
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<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">9758215955</span></div>
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<td width="483" style="width:362.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">Tracking id couldnot be generated .please try after sometime 
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<td width="84" style="width:58.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">9758185237</span></div>
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<td width="483" style="width:362.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">Tracking id couldnot be generated .please try after sometime 
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<div class="MsoNormal"><i><span style='font-family:"Lucida Grande";color:black'>Thank you and best regards</span></i></div>
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<div class="MsoNormal"><i><span style='font-family:"Lucida Grande";color:black'>GOBINDA KHATRI</span></i></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="107" height="44" id="Picture_x0020_7" src="cid:[email-masked]" alt="cid:[email-masked]"><i></i></span></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>Splash E-com</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>  Dubai, UAE</span></i></b></div>
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<div class="MsoNormal"><i><span style='font-family:"Bookman Old Style",serif;color:black'>Landline No 04 821 5833</span></i></div>
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