Subject: Re: Arabic Language Test - Mohammad Asim
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sat, 16 Nov 2019 04:47:48 -0700 (MST)

Hi Harpreet, 

Yes can share with client 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Saturday, 16 November, 2019 17:06:46 
Subject: Fwd: Arabic Language Test - Mohammad Asim 

Hi Fauzan, 

Let me know if we can share this test with Client. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Mohammad Asim 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Hello Sir, 

This is myself Mohammad Asim Calling from Company (XYZ) I apologize for being so late due to your Order which placed by one of my Colleague, The Address which is mentioned on the delivery Note, Please Mention the correct address to deliver the order at your place, 

Hopefully you can understand the situation, Please be waited just 10 minutes more and i will be at your doorstep, 

Thanks 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Myself i am Mohammad Asim and im an Arabic Expert in International Markets such as in Middle East, Africa, China, I developed extensive skills working with customers even when they were distressed. I'm excellent at deescalating situations and finding a way to make the customer happy. 
Since the role of your marketing department is to improve customers' impressions of the company, my experience will be an asset to your team. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	العميل الجيد فقط يصل الي ما يريد 
اما العميل المتميز يعمل بكل جد واجتهاد لكي يصل الي ما يريد ويحقق طموحاته واحلامه ويتحمل صفات الحلوة كثيرا مثل الصدق ولأمانة 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	احب جدا ان اتحدث مع العالم لكي احل لهم جميع مشاكلهم حيث انني اسعد جدا بذلك لدي الصبر وسعة الصدر كي استمع جيدا للعملاء واحل لهم جميع مشاكلهم 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد زرت مصر مؤخرا اعجبني المناخ كثيرا حيث انه ليس بالحار الشديد او شديد البروده لقد زرت مدينة الاقصر واسوان اعجبت ببساطة شعبها وجمال الطبيعة بها حيث ان مناخها نيلها ومنظر الطبيعه بها حقا كم هي بلد رائعه كما انني ايضا زرت مدينة الغردقة وسحرت ببحرها النقي