Subject: RE: Issue with order number : 6443151739
From: Maxwhryd Ecom <[email-masked]>
To: Mohd Imran <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Shatakshi Pandey <[email-masked]>, Raghu Pillai <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 16 Nov 2019 11:33:02 +0000

Dear Team,

Below said Order shipped and handed over to Jeddah Team.

Order No
AWB
Store code
Concept
Region
Packet Count
Delivery Type
Shipout Date
RYD RDC Handover  Date
6443151739
201911131293463
60103
Max
JEDDAH
1
RBC
13-Nov-19
13-Nov-19

Thanks
Esaf
From: Mohd Imran
Sent: Saturday, November 16, 2019 10:21 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Shatakshi Pandey <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Issue with order number : 6443151739

Hi @Maxwhryd Ecom<mailto:[email-masked]> @Raghu Pillai<mailto:[email-masked]> @Sagaya Suresh Kumar<mailto:[email-masked]>,

Can we get this closed? Customer chasing us badly.

Regards
Imran

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 13, 2019 12:56 PM
To: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issue with order number : 6443151739

HI @Shatakshi Pandey<mailto:[email-masked]>,

Regardless pending cancelation, why it wasn’t shipped, however items shipped from MAX RDC and Con loc acknowledged receiving for shipped items, this is frequent case, do you have any clarification for that  ?

Mahmoud

From: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 13, 2019 12:35 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issue with order number : 6443151739

Hi Team,

What is the issue here? Why is it taking this long ?

Regards,
Shatakshi Pandey
E-commerce – Corporate Supply Chain
Landline Ext : 4190
Mobile : 0544440650
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 13, 2019 12:29 PM
To: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issue with order number : 6443151739

Hi @Maxwhryd Ecom<mailto:[email-masked]> @Raghu Pillai<mailto:[email-masked]>@Sagaya Suresh Kumar<mailto:[email-masked]>,

Can we get this resolved please, we are following this from long.

Kindly dispatch the product or cancel it as directed by JIRA team

Looping @Shatakshi Pandey<mailto:[email-masked]>

Regards
Imran

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 12, 2019 10:07 AM
To: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issue with order number : 6443151739

Hi @Maxwhryd Ecom<mailto:[email-masked]> @Raghu Pillai<mailto:[email-masked]>,

Please help us to close this case.

Regards
Imran

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 07, 2019 3:47 PM
To: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Issue with order number : 6443151739

Hi Team,

Kindly help us to cancel this case, as guided by JIRA team.

Regards
Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 06, 2019 5:28 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Issue with order number : 6443151739

External email sender, please take precaution.
Hi Team,

With the reference order number: 6443151739, customer asked us to cancel the order as it was taking too much time for delivery, However the agent has cancelled the order but the cancellation has failed.

We have also raised Jira for this issue with reference number : REL-/REL-69786, over there we have received below update:

Cancellation can not be initiated from Hybris as it is under processing in CONLOC WH , please ask CONLOC WH team to capture reason and do short pick for cancellation OR ship these items then you can create RMA.

INVOICE_NBR
ITEM_ID
INVOICE_QTY
CANCEL_QTY
DISTRIBUTED_UNIT_QTY
SHIP_QTY
6443151739
161196583
1  0 1
0
6443151739
161427408
1  0 1
0

Could you please look into this case on priority basis as the case is pending since long time.

Awaiting for your response.

Regards,
Seeta Kunwar
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