Subject: New Reply Received - Missing item ????
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 15 Nov 2019 10:30:12 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Missing item ????  Ticket comment <div style="direction: ltr;">Hello, </div>
<div style="direction: ltr;">Sorry for the late reply. Yes , i have received the missing item. </div>
<div style="direction: ltr;">Thanks </div>
<br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 15 Nov 2019, at 8:04 AM, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 213838</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 213838<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Fauzan Musalman : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;"><div dir="ltr">
<div dir="ltr">Hi Shatha,<br><br>Thank you for reaching out to us and apologies for the delay in response.</div>
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<div dir="ltr">We have been informed by our relevant team that the missing part (canopy) from Juniors Victory Tandem Twin Baby Stroller, Has been delivered to you. Kindly conformed with us that have received the missing part or not.</div>
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<div dir="ltr">We apologise for the inconvenience and really appreciate your patience and cooperation in this regard. Please feel free to contact us for any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/213838