Subject: FW: Damaged item: Arrange call back: contact number: 65550696 / 97519996
From: Jessie Caparas <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 13 Feb 2021 08:47:25 +0000

@Akshay Berry<mailto:[email-masked]>

Kindly help please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, February 12, 2021 12:29 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Damaged item: Arrange call back: contact number: 65550696 / 97519996

External email sender, please take precaution.
Hi Jessie,

Kindly arrange the call on 65550696 / 97519996 as per the customer request.

The customer had made purchase at the store on 8/2/2021 and received the damaged item. As per the attached invoice the item is in 2 years warranty.

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 12 February, 2021 13:53:34
Subject: Damaged item: Arrange call back: contact number: 65550696 / 97519996

Hi Team,

Kindly arrange the call back for the below customer as he has received damaged items for his store purchase.

Case id - 2083921
Customer's contact number: 65550696 / 97519996

Email id: [email-masked]<mailto:[email-masked]>
Item name: 162673932
item name: Verona corner right brown

Requested Replacement schedule: 13th Feb 2021; Time: 4 - 7 pm

​Assistance required: The customer is asking for the replacement. Please find the attached images and invoice and do the needful.

Regards,
Manish

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