Subject: Re: Damaged item WWD Homecentre //8217532298
From: Apoorv Joshi <[email-masked]>
To: tejinder singh <[email-masked]>, murugapandian mani <[email-masked]>
Cc: Nuno Lopes <[email-masked]>, Jessie Caparas <[email-masked]>, Karthik Thirumurthy <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Hckdelivery Dept <[email-masked]>
Date: Fri, 12 Feb 2021 01:30:38 -0700 (MST)

Dear Tejinder/Mani, 

Kindly check and advise if the replacement has been done on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nuno Lopes" <[email-masked]> 
To: "tejinder singh" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Karthik Thirumurthy" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "murugapandian mani" <[email-masked]>, "Hckdelivery Dept" <[email-masked]> 
Sent: Monday, February 8, 2021 5:36:15 PM 
Subject: Re: Damaged item WWD Homecentre //8217532298 

Hi Tejinder 

Please proceed 

Best Regards 
Nuno Lopes 

From: Tejinder Singh <[email-masked]> 
Sent: Monday, February 8, 2021 2:55:17 PM 
To: Nuno Lopes <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Murugapandian Mani <[email-masked]>; Hckdelivery Dept <[email-masked]>; Murugapandian Mani <[email-masked]> 
Subject: RE: Damaged item WWD Homecentre //8217532298 

Dear Mr. Nuno, 

Requesting you to, kindly approve the replacement of Item : 160079085 - - Gasha Round End Table 1pc as customer found item damaged after one day from delivery & not repairable. 

Photo attached above for your reference. 

Regards, 

Tejinder Singh. 

From: Murugapandian Mani 
Sent: Saturday, February 06, 2021 2:45 PM 
To: Tejinder Singh <[email-masked]>; Hckdelivery Dept <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Tejinder Singh <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Damaged item WWD Homecentre //8217532298 

Dear Tejinder 

Pls update about the damage details to take the decision. 

Regards/Mani 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 5, 2021 1:28 PM 
To: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Damaged item WWD Homecentre //8217532298 

External email sender, please take precaution. 

Dear Mani, 

Kindly assist to get any update on the below, case pending since Dec 2020 with us. 

Appreciate your assistance to get this close. Thank you for your help! 

Regards, 

Apoorv 

From: "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] >, "Karthik Thirumurthy" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 2, 2021 2:29:25 PM 
Subject: RE: Damaged item WWD Homecentre //8217532298 

Dear Tejinder 

Kindly share the customer acknowledgement here to move further. 

Regards/Mani 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 2, 2021 10:54 AM 
To: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Damaged item WWD Homecentre //8217532298 
Importance: High 

[ mailto:[email-masked] | @Tejinder Singh ] [ mailto:[email-masked] | 
@Karthik Thirumurthy ] 

We are not getting any update from January 28! 

[ mailto:[email-masked] | @Murugapandian Mani ] for your help please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 28, 2021 2:05 PM 
To: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Damaged item WWD Homecentre //8217532298 
Importance: High 

[ mailto:[email-masked] | @Tejinder Singh ] [ mailto:[email-masked] | 
@Karthik Thirumurthy ] can we please look into this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 28, 2021 1:19 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Damaged item WWD Homecentre //8217532298 

External email sender, please take precaution. 

Hi Jessie, 

Can you please assist on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 27, 2021 7:43:37 PM 
Subject: Re: Damaged item WWD Homecentre //8217532298 

Hi Team, 

Please assist in arranging replacement or return and refund on the below case. Escalated as per matrix to wwd team but receiving no response on the same. Customer received damaged item for which the image customer shared is attached. 

Please look into this and assist to close this. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 15, 2021 5:04:39 AM 
Subject: Damaged item WWD Homecentre //8217532298 

Hi Team, 

Problem Statement: Damaged item WWD Homecentre 

Order Date : 25-Nov-2020 

Order ID: 8217532298 

Tracking ID: 15332988217532298 

Item : 160079085 - - Gasha Round End Table 

Assistance Required: Exchange or return 

Issue Description: Customer emailed us complaining that he has received the order but one item is damaged. 

Kindly check attachment and do the needful. 

Regards, 

Shafeeque 

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