Subject: Re: Collection delay - 6248751904
From: Apoorv Joshi <[email-masked]>
To: AbdulrahmanMoha <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, AhmadAlaw <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Krizette Masangkay <[email-masked]>
Date: Fri, 12 Feb 2021 01:21:58 -0700 (MST)

Dear Abdul, 

Can you please advise on the below and let us know why the collection request is cancelled again? Has the customer been contacted on 0553097933. 

@Jessie: Please look into this. The collection request was cancelled again without any updates. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AbdulrahmanMoha" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "AhmadAlaw" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Krizette Masangkay" <[email-masked]> 
Sent: Saturday, February 6, 2021 4:49:53 PM 
Subject: RE: Collection delay - 6248751904 

Dear, 

Team has been informed to arrange collection. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Jessie Caparas <[email-masked]> 
Sent: Friday, February 5, 2021 6:06 PM 
To: Apoorv Joshi <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; Ahmad Alawneh <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Algaili Ahmed <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Krizette Masangkay <[email-masked]> 
Subject: RE: Collection delay - 6248751904 
Importance: High 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

[ mailto:[email-masked] | @AbdulrahmanMoha ] [ mailto:[email-masked] | 
@Ahmad Alawneh ] 

As agreed, please do not cancel the collection. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 5, 2021 4:49 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Krizette Masangkay < [ mailto:[email-masked] | [email-masked] ] >; AbdulrahmanMoha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Collection delay - 6248751904 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

AWB: 46406222472;B012804 

Order Number: 6248751904 

Customer is trying to return the items since Dec 2020, the above mentioned AWB was generated on Feb 1, 2021 and on the same date the AWB details along with collection reference, address, contact number was escalated to Aramex. We have not received any update from Aramex on this since the same date. Also, as per online tracking there are no details reflecting on Aramex website regarding the same anymore. As discussed Aramex team is not supposed to Cancel the AWB anymore. Customer details are as follows as shared by them: 

Address ID: Sama Street,Albalad, Jeddah, Saudi Arabia. 

Contact number: 0553097933 

Could you please look into this and advise us regarding this case as to how should we go about arranging the collection in this. Thank you for your help! 

Regards, 

Apoorv 

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