Subject: Re: On validation order( amount has been deducted) 6265364106
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 11 Feb 2021 09:06:22 -0700 (MST)

Hi Jessie, 

Kindly advise on the below if any update. Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, February 10, 2021 4:57:15 PM 
Subject: FW: On validation order( amount has been deducted) 6265364106 

[ mailto:[email-masked] | @Mohammed Athar ] 

Can you please help us check and confirm? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, February 10, 2021 12:44 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: On validation order( amount has been deducted) 6265364106 

External email sender, please take precaution. 

Hi Team, 

Please assist to close the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 1, 2021 4:30:06 PM 
Subject: Re: On validation order( amount has been deducted) 6265364106 

Hi Malik, 

Kindly assist in investigating the below case. As per customer, the amount is deducted from their account for the on validation order. Amount deduction details shared by the customer are attached. Please do let us know if any other information is required. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 21, 2021 7:10:33 PM 
Subject: On validation order( amount has been deducted) 6265364106 

Hi Team, 

Problem Statement: On validation order( amount has been deducted) 

Ticket ID: 1999036 

Order ID: 6265364106 

Issue Description: The customer has placed order, but it was on validation cancelled. Now the customer is complaining the the amount has been deducted from his account and he has share with the bank statement. 

Kindly check and assist. 

Regards, 

Fatma 

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