Subject: Re: Order to be cancelled #6252585922
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, HAMZA <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 11 Feb 2021 07:56:51 -0700 (MST)

Hi Team, 

Please assist regarding the following concern. 
The case is pending since Dec. 

Regards 
shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "HAMZA" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 5, 2021 6:18:16 PM 
Subject: Re: Order to be cancelled #6252585922 

Hi Faraz, 

Please advise if any update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Faraz Lohani" <[email-masked]> 
Cc: "HAMZA" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 30, 2020 4:19:28 PM 
Subject: RE: Order to be cancelled #6252585922 

[ mailto:[email-masked] | @Faraz Lohani ] 

Please look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, December 30, 2020 5:02 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: HAMZA <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Order to be cancelled #6252585922 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6252585922 

Kindly assist us to cancel the order as it not shipped due to tech glitch PFA. 

Regards, 

Fauzan 

From: "HAMZA" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 26 December, 2020 03:12:22 
Subject: Not Shipped 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Dec 7, 2020 

Order ID: 6252585922 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 7, 2020 and till now she has not received the order. As per the hybris the order status is Processing. 

Customer is chasing us for her order so we request you to expedite the delivery date asap. 

I escalated to warehouse but there is no response or any update on the hybris. 

Kindly check and do needful. 

Regards, 

Hamza 

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