Subject: Re: CPA - Dina Mohamed - 01008730436
From: Apoorv Joshi <[email-masked]>
To: Hebatallah Magdy Mamdouh Allam <[email-masked]>
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Ahmed Ibrahim Waheed Mohamed <[email-masked]>, LM Lawyer <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 11 Feb 2021 07:52:14 -0700 (MST)

Dear Heba, 

Customer emailed under ticket ID: 2057133 to share the bank details. Once they share their Bank Details, we will update. 

Regards, 
Apoorv 

From: "Hebatallah Magdy Mamdouh Allam" <[email-masked]> 
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Ahmed Ibrahim Waheed Mohamed" <[email-masked]>, "LM Lawyer" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, February 11, 2021 4:30:05 PM 
Subject: FW: CPA - Dina Mohamed - 01008730436 

Dear Mahmoud, 

Please note that the customer very frustrated regarding the way of dealing the same and lack of response and feedback, 

Kindly find the below customer details, please let the customer service contact the customer and take all the required information 

The below required information are too much I can’t take the same from unsatisfied customer 

Customer Name: Dina Mohamed 

Customer Number: 01008730436 

Order Number: 2000595854 

Bank Account number: 200000435238 

Bank Name: ADIB Bank 

Please do the needful and thanks for your understanding 

Thank you 

Best Regards 

Heba Allam | Senior Executive - Administration & Facilities 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Mob: +2010 200 401 48 Ext: 677-1130 Landline: 02-23441840 / 02-23442858 

[ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

Stay strong ,stay Safe and healthy. 

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Sent: 11 February 2021 12:49 
To: Hebatallah Magdy Mamdouh Allam <[email-masked]>; Alinaqi Bhavnagri <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>; Ahmed Ibrahim Waheed Mohamed <[email-masked]>; LM Lawyer <[email-masked]> 
Subject: RE: CPA - Dina Mohamed - 01008730436 

HI Hebatallah, 

Refund reject by bank, please advise customer to provide a correct banks details. 

Mahmoud 

From: Hebatallah Magdy Mamdouh Allam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 11, 2021 2:43 PM 
To: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; LM Lawyer < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: CPA - Dina Mohamed - 01008730436 

Dear Mr. Ali, 

The customer still not getting anything or update till now and telling me that she will make another complain in CPA 

Please advice 

Thank you 

Best Regards 

Heba Allam | Senior Executive - Administration & Facilities 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Mob: +2010 200 401 48 Ext: 677-1130 Landline: 02-23441840 / 02-23442858 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cheba.allam%40landmarkgroup.com%7C9e9d6321e9bb4145287208d8ce7aa7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637486373476439712%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Gk%2BtU6M1kGI2foYAjaJNpzNruEflTqFOde%2FPvwVRufc%3D&reserved=0 | www.landmarkgroup.com ] 

Stay strong ,stay Safe and healthy. 

From: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 04 February 2021 16:53 
To: Hebatallah Magdy Mamdouh Allam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: CPA - Dina Mohamed - 01008730436 

Dear Ahmed, 

Is there any ticket for this customer? 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7Cheba.allam%40landmarkgroup.com%7C9e9d6321e9bb4145287208d8ce7aa7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637486373476449707%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bx1JdR7diy3Dsoo3gsoyZW5aBw4iPK4kDlok1nDY4fw%3D&reserved=0 | 
Outlook for iOS ] 

From: Hebatallah Magdy Mamdouh Allam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 4, 2021 16:45 
To: Alinaqi Bhavnagri 
Cc: Mohamed Fayez Abdel Rahman Elqady; Mustehsan Siddiqui; Mahmoud Emadeldin Mahmoud Elsayed; Ahmed Ibrahim Waheed Mohamed 
Subject: RE: CPA - Dina Mohamed - 01008730436 

Dear Mr. Ali, 

Customer need a reply, 

When she can collect her money ? 

Thank you 

Best Regards 

Heba Allam | Senior Executive - Administration & Facilities 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Mob: +2010 200 401 48 Ext: 677-1130 Landline: 02-23441840 / 02-23442858 Tel: 01026099911 / 01026099900 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cheba.allam%40landmarkgroup.com%7C9e9d6321e9bb4145287208d8ce7aa7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637486373476449707%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ElKO6%2FA9%2F7zCEA92CRhiEVyPf1vum4ioOfgDifj%2BmXU%3D&reserved=0 | www.landmarkgroup.com ] 

Stay strong ,stay Safe and healthy. 

From: Hebatallah Magdy Mamdouh Allam 
Sent: 31 January 2021 15:01 
To: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohamed Fayez Abdel Rahman Elqady < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: CPA - Dina Mohamed - 01008730436 

Dear Mr. Ali, 

Any update ? 

Thank you 

Best Regards 

Heba Allam | Senior Executive - Administration & Facilities 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Mob: +2010 200 401 48 Ext: 677-1130 Landline: 02-23441840 / 02-23442858 Tel: 01026099911 / 01026099900 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cheba.allam%40landmarkgroup.com%7C9e9d6321e9bb4145287208d8ce7aa7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637486373476459698%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5z5NSRe7OsWyo10vGv6iTDoTo2ep7h99Cn2v3tOKnyo%3D&reserved=0 | www.landmarkgroup.com ] 

Stay strong ,stay Safe and healthy. 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 18 January 2021 09:52 
To: Hebatallah Magdy Mamdouh Allam < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohamed Fayez Abdel Rahman Elqady < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: CPA - Dina Mohamed - 01008730436 

Hi All, 

Bank transfer ticket created, Ticket ID:00088026 

Mahmoud 

From: Mahmoud Emadeldin Mahmoud Elsayed 
Sent: Sunday, January 17, 2021 9:00 PM 
To: Hebatallah Magdy Mamdouh Allam < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohamed Fayez Abdel Rahman Elqady < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: CPA - Dina Mohamed - 01008730436 

Hi all, 

Will updated bank details and remove my credit amount, REL-133973 

From: Hebatallah Magdy Mamdouh Allam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 17, 2021 7:49 PM 
To: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohamed Fayez Abdel Rahman Elqady < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: CPA - Dina Mohamed - 01008730436 

Dear Mr. Ali, 

Kindly find the attached and below complain 

Customer Name: Dina Mohamed 

Customer Number: 01008730436 

Order Number: 2000595854 

Bank Account number: 200000435238 

Bank Name: ADIB Bank 

Complain: She already returned the items and Aramex agent received the same and she got the amount in her wallet, she need to transfer the same to her bank account 

The total amount is 423 EGP 

A waiting for your kind reply 

Thank you 

Best Regards 

Heba Allam | Senior Executive - Administration & Facilities 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Mob: +2010 200 401 48 Ext: 677-1130 Landline: 02-23441840 / 02-23442858 Tel: 01026099911 / 01026099900 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cheba.allam%40landmarkgroup.com%7C9e9d6321e9bb4145287208d8ce7aa7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637486373476469697%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w516Rf7PqdOvPV%2FCZH2yvO8zQyEW8GznqIOlMKCAq5o%3D&reserved=0 | www.landmarkgroup.com ] 

Stay strong ,stay Safe and healthy. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: FW: URGENT WOLF CASE REFERRAL - IRN : EHORMDC_HUBOR1B0224393 - GPI : EG1210203-000183 - Amount: 423.00 EGP
From: HBEG GB Support <[email-masked]>
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>, Ossama Mohamed El Sayed El Mahy <[email-masked]>, Mohamed Essmat Mahmoud Tawfek <[email-masked]>, Phebe Eshak Farahat Rizk <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>
Date: Thu, 4 Feb 2021 08:59:40 +0000

External email sender, please take precaution.

Dears,

COPY OF SWIFT MESSAGE:

{1:F01EBBKEGCXAXXX0000000000}
{2:I103ABDIEGCAXXXXN}{4:
:20:TT NSCC92559 N
:23B:CRED
:32A:210202EGP423,00
:33B:EGP423,00
:50K:/EG58002500010000000112852xxxx
ORIENT INTERNATIONAL TRADING LTD.
2ND FLOOR, MIRAGE CITY MALL,
1ST SETTLEMENT, SUEZ RD NEW CAIRO,
CAIRO EGYPT/EG
:59:/20000043xxxx
DINA MOHAMED
CAIRO
CAIRO
EG
:70:OTHERS (MUST BE VERY SPECIFIC)
ECOM REFUND 2000595854
TICKET 00088026
:71A:OUR
:77B:ECOM REFUND
-}

With regard to [   DINA MOHAMED ] in field [    59  ], please provide the following information:

MANDATORY

1. Full given name AND surname

2. Date of Birth

3. Nationality

4. Citizenship

5. Country of Residence

6. Detailed purpose of payment

AND PLEASE PROVIDE AS MUCH OF THE FOLLOWING INFORMATION AS POSSIBLE TO AVOID ANY UNNECESSARY DELAY TO THE PAYMENT:

7. Full Resident Address

8. Gender

9. Relationship between remitter and beneficiary

10. Is this a regularly repeated payment. If so please provide the frequency.

RESPONSE:

MANDATORY

1.

2.

3.

4.

5.

6.

ADDITIONAL

7.

8.

9.

10.

Thanks & Regards,

Nourah ELSEBAIE

Client Management Operations | Wholesale Client Services - WCOO | HSBC Bank Egypt S.A.E.,

306 Corniche El Nile Street, Maadi, Cairo, Egypt

___________________________________________________________________________________

Phone

Mobile

(202)25298050 ---- Tie Line: 760 88050

01000 242 778

Email

[email-masked]<mailto:[email-masked]>

Team E-mail Account

[email-masked]<mailto:[email-masked]>

___________________________________________________________________________________

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