Subject: RE: Order not shipped/partially delivered - 6268492120
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, kishan singh <[email-masked]>
Date: Thu, 11 Feb 2021 13:24:37 +0000

Hi team,

Raised to tech:
INC0976419

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Thursday, February 11, 2021 5:07 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; kishan singh <[email-masked]>
Subject: RE: Order not shipped/partially delivered - 6268492120
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Kindly look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 10, 2021 8:18 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; kishan singh <[email-masked]<mailto:[email-masked]>>
Subject: Order not shipped/partially delivered - 6268492120
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6268492120

Kindly assist us to cancel the below items as it has not shipped.

158865219_LS_MX - - Maybelline New York Brow Mascara                                                               Quantity-2
158774242_LS_MX - - Maybelline New York Instant Age Rewind Concealer Stick - Light                 Quantity-4
159637313_LS_MX - - Maybelline New York The Colossal Big Shot Washable Mascara                   Quantity-4
155705372_LS_MX - - Maybelline New York Eye Studio Lasting Drama Gel Eyeliner                        Quantity-4
153815862_LS_MX - - Revlon PhotoReady Face Primer                                                                    Quantity-4
159899414_LS_MX - - Maybelline New York Color Sensational Vivid Matte Liquid                            Quantity-2
159710764_LS_MX - - Maybelline Master Bronze Color and Highlight Kit                                          Quantity-2

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "kishan singh" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 4, 2021 12:01:49 PM
Subject: Re: order not shipped/partially delivered - 6268492120

Hi Team,

With reference to the order number : 6268492120, the customer has placed the order for 11 items and from our side only 5 were delivered. We did the partially cancellation also but it's getting failed.

Requesting you to kindly assist us to cancel the remaining items, as the customer is chasing us for his refund.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 3 February, 2021 15:05:06
Subject: order not shipped/partially delivered - 6268492120

Hi Team,

Order no-6268492120
Order Created:Jan 28, 2021
Tracking id-FP0201210001619

Issue- In this order only 5 items have delivered to customer rest 6 is not cancelled neither shipped from the courier side, kindly check and do the needful.

0.158865219_LS_MX - - Maybelline New York Brow Mascara                                                               Quantity-2
1. 158774242_LS_MX - - Maybelline New York Instant Age Rewind Concealer Stick - Light                 Quantity-4
2.159637313_LS_MX - - Maybelline New York The Colossal Big Shot Washable Mascara                   Quantity-4
3.155705372_LS_MX - - Maybelline New York Eye Studio Lasting Drama Gel Eyeliner                        Quantity-4
4.153815862_LS_MX - - Revlon PhotoReady Face Primer                                                                    Quantity-4
5.159899414_LS_MX - - Maybelline New York Color Sensational Vivid Matte Liquid                            Quantity-2
6.159710764_LS_MX - - Maybelline Master Bronze Color and Highlight Kit                                          Quantity-2

Regards
Krishan

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