Subject: FW: CPA - Dina Mohamed - 01008730436
From: Hebatallah Magdy Mamdouh Allam <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Ahmed Ibrahim Waheed Mohamed <[email-masked]>, LM Lawyer <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 11 Feb 2021 11:00:05 +0000

Dear Mahmoud,

Please note that the customer very frustrated regarding the way of dealing the same and lack of response and feedback,

Kindly find the below customer details, please let the customer service contact the customer and take all the required information

The below required information are too much I can't take the same from unsatisfied customer

Customer Name: Dina Mohamed
Customer Number: 01008730436
Order Number: 2000595854
Bank Account number: 200000435238
Bank Name: ADIB Bank

Please do the needful and thanks for your understanding

Thank you
Best Regards

Heba Allam | Senior Executive - Administration & Facilities
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Mob: +2010 200 401 48        Ext: 677-1130         Landline: 02-23441840 / 02-23442858

www.landmarkgroup.com<http://www.landmarkgroup.com/>

  Stay strong ,stay Safe and healthy.

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: 11 February 2021 12:49
To: Hebatallah Magdy Mamdouh Allam <[email-masked]>; Alinaqi Bhavnagri <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Ahmed Ibrahim Waheed Mohamed <[email-masked]>; LM Lawyer <[email-masked]>
Subject: RE: CPA - Dina Mohamed - 01008730436

HI Hebatallah,

Refund reject by bank,  please advise customer to provide a correct banks details.

Mahmoud

From: Hebatallah Magdy Mamdouh Allam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 11, 2021 2:43 PM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; LM Lawyer <[email-masked]<mailto:[email-masked]>>
Subject: RE: CPA - Dina Mohamed - 01008730436

Dear Mr. Ali,

The customer still not getting anything or update till now and telling me that she will make another complain in CPA

Please advice

Thank you
Best Regards

Heba Allam | Senior Executive - Administration & Facilities
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Mob: +2010 200 401 48        Ext: 677-1130         Landline: 02-23441840 / 02-23442858

www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cheba.allam%40landmarkgroup.com%7C9e9d6321e9bb4145287208d8ce7aa7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637486373476439712%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Gk%2BtU6M1kGI2foYAjaJNpzNruEflTqFOde%2FPvwVRufc%3D&reserved=0>

  Stay strong ,stay Safe and healthy.

From: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Sent: 04 February 2021 16:53
To: Hebatallah Magdy Mamdouh Allam <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Subject: Re: CPA - Dina Mohamed - 01008730436

Dear Ahmed,
Is there any ticket for this customer?

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7Cheba.allam%40landmarkgroup.com%7C9e9d6321e9bb4145287208d8ce7aa7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637486373476449707%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bx1JdR7diy3Dsoo3gsoyZW5aBw4iPK4kDlok1nDY4fw%3D&reserved=0>
________________________________
From: Hebatallah Magdy Mamdouh Allam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 4, 2021 16:45
To: Alinaqi Bhavnagri
Cc: Mohamed Fayez Abdel Rahman Elqady; Mustehsan Siddiqui; Mahmoud Emadeldin Mahmoud Elsayed; Ahmed Ibrahim Waheed Mohamed
Subject: RE: CPA - Dina Mohamed - 01008730436

Dear Mr. Ali,

Customer need a reply,

When she can collect her money ?

Thank you
Best Regards

Heba Allam | Senior Executive - Administration & Facilities
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Mob: +2010 200 401 48        Ext: 677-1130         Landline: 02-23441840 / 02-23442858   Tel: 01026099911 / 01026099900

www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cheba.allam%40landmarkgroup.com%7C9e9d6321e9bb4145287208d8ce7aa7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637486373476449707%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ElKO6%2FA9%2F7zCEA92CRhiEVyPf1vum4ioOfgDifj%2BmXU%3D&reserved=0>

  Stay strong ,stay Safe and healthy.

From: Hebatallah Magdy Mamdouh Allam
Sent: 31 January 2021 15:01
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Fayez Abdel Rahman Elqady <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Subject: RE: CPA - Dina Mohamed - 01008730436

Dear Mr. Ali,

Any update ?

Thank you
Best Regards

Heba Allam | Senior Executive - Administration & Facilities
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Mob: +2010 200 401 48        Ext: 677-1130         Landline: 02-23441840 / 02-23442858   Tel: 01026099911 / 01026099900

www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cheba.allam%40landmarkgroup.com%7C9e9d6321e9bb4145287208d8ce7aa7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637486373476459698%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5z5NSRe7OsWyo10vGv6iTDoTo2ep7h99Cn2v3tOKnyo%3D&reserved=0>

  Stay strong ,stay Safe and healthy.

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: 18 January 2021 09:52
To: Hebatallah Magdy Mamdouh Allam <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Fayez Abdel Rahman Elqady <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: CPA - Dina Mohamed - 01008730436

Hi All,

Bank transfer ticket created, Ticket ID:00088026

Mahmoud

From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Sunday, January 17, 2021 9:00 PM
To: Hebatallah Magdy Mamdouh Allam <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Fayez Abdel Rahman Elqady <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: CPA - Dina Mohamed - 01008730436

Hi all,

Will updated bank details and remove my credit amount, REL-133973

From: Hebatallah Magdy Mamdouh Allam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 17, 2021 7:49 PM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Fayez Abdel Rahman Elqady <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: CPA - Dina Mohamed - 01008730436

Dear Mr. Ali,

Kindly find the attached and below complain

Customer Name: Dina Mohamed
Customer Number: 01008730436
Order Number: 2000595854
Bank Account number: 200000435238
Bank Name: ADIB Bank
Complain: She already returned the items and Aramex agent received the same and she got the amount in her wallet, she need to transfer the same to her bank account
The total amount is 423 EGP

A waiting for your kind reply

Thank you
Best Regards

Heba Allam | Senior Executive - Administration & Facilities
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Mob: +2010 200 401 48        Ext: 677-1130         Landline: 02-23441840 / 02-23442858   Tel: 01026099911 / 01026099900

www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cheba.allam%40landmarkgroup.com%7C9e9d6321e9bb4145287208d8ce7aa7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637486373476469697%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w516Rf7PqdOvPV%2FCZH2yvO8zQyEW8GznqIOlMKCAq5o%3D&reserved=0>

  Stay strong ,stay Safe and healthy.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: FW: URGENT WOLF CASE REFERRAL - IRN : EHORMDC_HUBOR1B0224393 - GPI : EG1210203-000183 - Amount: 423.00 EGP
From: HBEG GB Support <[email-masked]>
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>, Ossama Mohamed El Sayed El Mahy <[email-masked]>, Mohamed Essmat Mahmoud Tawfek <[email-masked]>, Phebe Eshak Farahat Rizk <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>
Date: Thu, 4 Feb 2021 08:59:40 +0000

External email sender, please take precaution.

Dears,

COPY OF SWIFT MESSAGE:

{1:F01EBBKEGCXAXXX0000000000}
{2:I103ABDIEGCAXXXXN}{4:
:20:TT NSCC92559 N
:23B:CRED
:32A:210202EGP423,00
:33B:EGP423,00
:50K:/EG58002500010000000112852xxxx
ORIENT INTERNATIONAL TRADING LTD.
2ND FLOOR, MIRAGE CITY MALL,
1ST SETTLEMENT, SUEZ RD NEW CAIRO,
CAIRO EGYPT/EG
:59:/20000043xxxx
DINA MOHAMED
CAIRO
CAIRO
EG
:70:OTHERS (MUST BE VERY SPECIFIC)
ECOM REFUND 2000595854
TICKET 00088026
:71A:OUR
:77B:ECOM REFUND
-}

With regard to [   DINA MOHAMED ] in field [    59  ], please provide the following information:

MANDATORY

1. Full given name AND surname

2. Date of Birth

3. Nationality

4. Citizenship

5. Country of Residence

6. Detailed purpose of payment

AND PLEASE PROVIDE AS MUCH OF THE FOLLOWING INFORMATION AS POSSIBLE TO AVOID ANY UNNECESSARY DELAY TO THE PAYMENT:

7. Full Resident Address

8. Gender

9. Relationship between remitter and beneficiary

10. Is this a regularly repeated payment. If so please provide the frequency.

RESPONSE:

MANDATORY

1.

2.

3.

4.

5.

6.

ADDITIONAL

7.

8.

9.

10.

Thanks & Regards,

Nourah ELSEBAIE

Client Management Operations | Wholesale Client Services - WCOO | HSBC Bank Egypt S.A.E.,

306 Corniche El Nile Street, Maadi, Cairo, Egypt

___________________________________________________________________________________

Phone

Mobile

(202)25298050 ---- Tie Line: 760 88050

01000 242 778

Email

[email-masked]<mailto:[email-masked]>

Team E-mail Account

[email-masked]<mailto:[email-masked]>

___________________________________________________________________________________

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