Subject: Re: Update on Hybris ticket 2000687081
From: Apoorv Joshi <[email-masked]>
To: MOHAMMAD HUMAYUN <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 10 Feb 2021 09:29:32 -0700 (MST)

customer has agreed for My Credits, please inform customer that our team contacted you and it appears that the issue has been resolved up to your satisfaction at this time and close the case. 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "MOHAMMAD HUMAYUN" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, January 31, 2021 9:00:25 PM 
Subject: RE: Update on Hybris ticket 2000687081 

Hi team, 

Please ignore the below mentioned email as the customer agreed to receive the amount in his My Credit. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Faraz Lohani 
Sent: Sunday, January 31, 2021 7:27 PM 
To: Jessie Caparas <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Alinaqi Bhavnagri <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Update on Hybris ticket 2000687081 

Hi team, 

Any update on the same as the customer is following up at the store and complaining. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 26, 2021 1:19 PM 
To: MOHAMMAD HUMAYUN < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Update on Hybris ticket 2000687081 
Importance: High 

[ mailto:[email-masked] | @Alinaqi Bhavnagri ] 

Reminder on the below bank transfer refund. 

Ticket ID 00084029 is in Hybris and bank details have also been updated. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: MOHAMMAD HUMAYUN < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 25, 2021 9:39 PM 
To: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Update on Hybris ticket 2000687081 

External email sender, please take precaution. 

Hi Team, 

Any Update ? 

Regards, 

Humayun. 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMAD HUMAYUN" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 22, 2021 5:15:13 PM 
Subject: Update on Hybris ticket 2000687081 

Hi Team, 

With reference to order # 2000687081 

Hybris Ticket : 00084029 

EGP 195.3 has been deleted by the tech team REL- 130959 from the customer's My Credit, 

Please arrange the refund for the same in customer's bank account. 

Regards, 

Fauzan 

From: "MOHAMMAD HUMAYUN" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 22, 2021 12:17:16 AM 
Subject: Update on Hybris ticket 2000687081 

Hi Team, 

Order number : 2000687081 

Hybris Ticket : 00084029 

Issue: Hybris ticket was created for transferring the amount of deleted my credit. Please provide any update on the status. 

Regards, 

Humayun. 

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