Subject: Collection Delay - 6258603905
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Fatma Maher <[email-masked]>, Mohammad Musaed <[email-masked]>, Seeta Seeta <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 10 Feb 2021 05:32:03 -0700 (MST)

Hi Jessie, 

AWB: 46403521990 

Can you please assist to arrange the collection on this case. As per Fareye they have shared the attached error and are unable to share the collection reference. Aramex is asking for collection reference and as per online tracking the tracking number is giving no results. Customer details are as follows: 

Address: Muhail Aseer, Al-Dars neighborhood, next to King Fahd School, Abdullah bin Abbas Street, Abha, Saudi Arabia 
Customer's Name: Mahmoud Helmy Ali 
Contact number: 0532919517 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Fatma Maher" <[email-masked]>, "Mohammad Musaed" <[email-masked]> 
Sent: Tuesday, January 26, 2021 3:04:21 PM 
Subject: collection reference 

Hi Team, 

Order number :6258603905 
Tracking id :46403521990 

Kindly share the collection reference for the AWB 46403521990 . 

we forwarded the same to fareye but the replied 

We would like to inform you that we are getting an error response for the shared AWB number "46403521990 " 

Below is the response : 

Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup 

Due to this response collection, the collection reference number is not generated for the shared AWB. 

This needs to be checked with the Aramex team. 

Regards, 
Ezzaldeen