Subject: RE: RE: Collection Delay - 6246971112
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 10 Feb 2021 11:37:38 +0000

Thank you.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Wednesday, February 10, 2021 3:35 PM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: RE: Collection Delay - 6246971112

External email sender, please take precaution.
Dear Jessie,

As per your concern, we have attached the collection reference for the given AWB : "B032495"

As of now, we are proceeding with the ticket # 199520 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fb7cf4db0bf592873d1f636cbd41390eb116b8afb2ba3524de5099ae328f613b<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ffb7cf4db0bf592873d1f636cbd41390eb116b8afb2ba3524de5099ae328f613b&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb6af09841e9431f386c08d8cdb7e250%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637485536946338974%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Yc6dW%2BVLVmzQavBPPD02OHiFhKq%2BdYBbgG6Vpi6vDNk%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb6af09841e9431f386c08d8cdb7e250%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637485536946338974%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pqnzqnW0CMRchrGEPUcX8%2BCF7QHB4zANZCD9G6dDpwg%3D&reserved=0> to check the details.
Thanks and Regards,

Rajveer Srivastava
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb6af09841e9431f386c08d8cdb7e250%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637485536946348976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DMmbmtalBBt5RzhxZVEtmEY5mPChh%2Fa5ehWFkkUOcEg%3D&reserved=0>
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On Wed, 10 Feb at 4:41 PM , Jessie Caparas <[email-masked]> wrote:
@FarEye Support<mailto:[email-masked]>

Reminder on the below please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, February 9, 2021 1:16 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; FarEye Support <[email-masked]>; MOHAMMED FAHIM <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Collection Delay - 6246971112

External email sender, please take precaution.
Hi Jessie,

Not getting any response from Fareye team to get the collection reference. Can you please assist on this, also, the AWB was created on Feb 3, 2021 and Aramex has already cancelled the AWB.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 3, 2021 2:58:37 PM
Subject: Collection Delay - 6246971112

Hi Team,

With reference to the order number: 6246971112
AWB: 46406804290

Kindly share the collection reference for the above AWB.

Thank you for your help!

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb6af09841e9431f386c08d8cdb7e250%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637485536946358969%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WaKhKBk6jcyoLuaSsYOD6YxzSZbaCgx6RbDRPfn2a0c%3D&reserved=0>
199520:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com