Subject: Re: Refund Not Processed // 6266814353
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 9 Feb 2021 22:14:47 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Wednesday, 10 February, 2021 03:50:37 
Subject: Refund Not Processed // 6266814353 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 23/01/2021 

Order ID: 6266814353 
Return Tracking ID: RP0128210003512 
Child ticket No: 2074167 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 1 item and as per customer she/he handed over 1 items to the courier team. 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 1000479806 how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque