Subject: Re: On validation order( amount has been deducted) 6265364106
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Tue, 9 Feb 2021 05:09:13 -0700 (MST)

Hi Team, 

Any updates, 

Regards, 
Fatma Maher 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Monday, 1 February, 2021 16:30:06 
Subject: Re: On validation order( amount has been deducted) 6265364106 

Hi Malik, 

Kindly assist in investigating the below case. As per customer, the amount is deducted from their account for the on validation order. Amount deduction details shared by the customer are attached. Please do let us know if any other information is required. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, January 21, 2021 7:10:33 PM 
Subject: On validation order( amount has been deducted) 6265364106 

Hi Team, 

Problem Statement: On validation order( amount has been deducted) 

Ticket ID: 1999036 
Order ID: 6265364106 

Issue Description: The customer has placed order, but it was on validation cancelled. Now the customer is complaining the the amount has been deducted from his account and he has share with the bank statement. 

Kindly check and assist. 

Regards, 
Fatma