Subject: RE: assembly related / MOC compensation / 6204069217 - MOC 14721840
From: Mohamed Mahmoud <[email-masked]>
To: seeta.seeta <[email-masked]>, Mohamed Nagy <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 9 Feb 2021 10:53:21 +0000

hi @Seeta Seeta<mailto:[email-masked]>,

nothing attached, also nothing in FD been shared with the CST, please check and update me back ASAP.

Thanks,
Ali

From: Seeta Seeta <[email-masked]>
Sent: Monday, February 8, 2021 10:06 AM
To: Mohamed Nagy <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: assembly related / MOC compensation / 6204069217 - MOC 14721840

External email sender, please take precaution.
Hi Mohamed,

I have shared the voucher with the customer, attaching the screenshot as well.

Also, requesting you to kindly loop [email-masked]<mailto:[email-masked]> also in every emails.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 February, 2021 20:01:08
Subject: RE: assembly related / MOC compensation / 6204069217 - MOC 14721840

Dear @Seeta Seeta<mailto:[email-masked]>,

Please make sure to send this to the customer today or tomorrow morning maximum,
Appreciate your prompt action.

Regards,
Mohamed Nagy

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 9:51 AM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: assembly related / MOC compensation / 6204069217 - MOC 14721840

External email sender, please take precaution.
Hi Mohamed,

Please accept my apology and please extend the validity of the voucher.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 4 February, 2021 21:01:51
Subject: RE: assembly related / MOC compensation / 6204069217 - MOC 14721840

Dear Team,

Have you sent this Voucher to the customer or not ?, as now it is expired and I can not see your mail to the customer and it is raised to MOC again.

Appreciate your fast response to this mail, to see if we will extend the validity of the voucher or not.

Regards,
Mohamed Nagy

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 3, 2020 10:21 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: assembly related / MOC compensation / 6204069217

Hi @seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> please do the needful.

Thanks,

From: Gito Varghese <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 1, 2020 6:32 PM
To: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: assembly related / MOC compensation / 6204069217

Dear Babyshop Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: U27-9K5N-ZSMN-45KG-K|Start Date: 01.10.2020 00:00:00|End Date: 15.10.2020 23:59:00

Type: Serial Voucher|Concept: BABYSHOP|Territory: KSA|Checkout Site: N/A

Value: 700 SAR|Minimum Threshold Value: 1000 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Date: Thursday, October 1, 2020 at 4:40 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Jason Dsouza <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Gito Varghese <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: assembly related / MOC compensation / 6204069217

@Gito Varghese<mailto:[email-masked]>

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 1, 2020 4:37 PM
To: Ron Thomas <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: FW: assembly related / MOC compensation / 6204069217

Dear Team,

Please proceed with the below ASAP.

Thanks,

Ali

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 1:29 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Subject: RE: assembly related / MOC compensation / 6204069217

@Sachin Maheshwari<mailto:[email-masked]> please proceed

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 12:54 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Subject: RE: assembly related / MOC compensation / 6204069217

I can only approve for SAR 700/- voucher redeemable on SAR 1000/- valid for two weeks.

Regards,

Sachin

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 12:53 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Subject: RE: assembly related / MOC compensation / 6204069217

Hi Sachin,

Order since June and the assembly attempts was in 21 & 22 sep, now CST wants to be refunded with the 700 SAR as voucher we need approval.

Thanks,

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 12:43 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Subject: RE: assembly related / MOC compensation / 6204069217

Hi Ali,

It was brought to my notice on 20th Sep and on 21st & 22nd Sep, team tried reaching customer, which was not responded.

So now, what you want me to do, keeping in mind that I have no previous escalation being visible to me.

Regards,

Sachin

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 12:41 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Subject: RE: assembly related / MOC compensation / 6204069217

Dear Sachin,

Kindly look into this case and advise as the CST here suppose to have a free assembly and she contacted us first of July accordingly but was no response, she got a chargeable assembly from outside by her own and cost her 700 SAR and then now she raised a MOC case for a compensation, ive spoke with her she wants to be compensated 700 SAR as a vouchers.

Thanks,

Mohamed Ali

From: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 11:24 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>
Subject: RE: assembly related / MOC compensation

Dear Team,

Kindly inform to you that the below order, will arrange delivery team for assembly on yesterday, but customer not responding the calls.

Thanks & regards,

Akram Shaik

From: Mohamed Mahmoud
Sent: Sunday, September 20, 2020 9:30 PM
To: EcomRDC babyshop5
Cc: Escalations Dxbteam; Sachin Maheshwari
Subject: RE: assembly related / MOC compensation
Importance: High

Reminder

From: Mohamed Mahmoud
Sent: Sunday, September 20, 2020 4:09 PM
To: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: assembly related / MOC compensation

Dear Team,

Kindly advise if this CST has been contacted regarding the assembly or not as an urgent please.

Order num :

6204069438

6204069217

Thanks,

Mohamed Ali
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C4a4ee3fa58da4877a8c908d8cbf79bf2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483611639192182%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cg5DPVLOqoBlz%2FYOQQVJg542pGuqIh7d40I1oSW%2F%2FZM%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com