Subject: RE: Arrange call back 8380527747
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 9 Feb 2021 10:10:54 +0000

Hi Shakeeb,

No response from the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, February 9, 2021 10:49 AM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Arrange call back 8380527747
Importance: High

@Akshay Berry<mailto:[email-masked]>

Can we please get in touch with the customer.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 10:47 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Arrange call back 8380527747

External email sender, please take precaution.
Hi Team,

Ticket ID: 1787847
Customer's Name: Dalal Bader
Customer's Email ID: [email-masked]<mailto:[email-masked]>
Customer's order NO: 8380527747

Customer's contact NO: 66807723

Issue description: the customer is claiming that the amount 37.400 KWD was deducted on the date 30.4.2020 and he did not get the refund yet.
The custstomer did not provide transaction ID and bank statement.

Please contact the customer as per his request.

Regards
Shakeeb
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