Subject: RE: Need POC #8229989425
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, MAZIM IBRAHIM <[email-masked]>
Date: Tue, 9 Feb 2021 08:55:58 +0000

Hi,

Raised to tech for POC:
REQ0217288<https://landmarkit.service-now.com/sc_request.do?sys_id=28878f5cdb1a60d034fed4bdd39619b4&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, February 9, 2021 11:06 AM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; MAZIM IBRAHIM <[email-masked]>
Subject: RE: Need POC #8229989425
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Kindly action.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 7:54 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need POC #8229989425

External email sender, please take precaution.
The details are as below:

Order Date : Jan 20, 2021
Order ID: 8229989425
BABYSHOP Babyshop21125
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 9 February, 2021 09:22:42
Subject: Re: Need POC #8229989425

Hi Team,

Kindly assist us to get the POC for the mentioned order, as the customer is claiming that she has not collected the order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 9 February, 2021 07:01:44
Subject: Need POC #8229989425

Hi Team,

Problem Statement: Need POC
Order Date : Jan 20, 2021
Order ID: 8229989425
Tracking ID: 100358445
Assistance Required: Need Urgent POC
Issue Description: The order was shipped from our side on 1/20/21  and as per hybris the order delivered to customer on 2/5/21, But customer claiming that she has not received the order, Kindly check and share with us the POC and customer ID.

#Store Team replay attached as screenshot

Regards,
Mazin Bassi

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