Subject: Damaged Item(WWD) - 8214047356
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohammad Musaed <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, midhun madhu <[email-masked]>
Date: Tue, 9 Feb 2021 01:48:57 -0700 (MST)

Hi Team, 

With reference to the order number: 8214047356 
Item: 161719088 - - Giggles Lloyd Travel System 

Customer reported to us on Dec 10, 2020 regarding the above mentioned order number and mentioned that he has received the above mentioned WWD item in Damaged condition. Please find attached the image for the same as shared by the customer. The same was escalated to WWD team and Siva advised the concerned team to do the needful for the customer - return/exchange on Dec 14, 2020, Jan 2, 17, 2021 but received no response from them regarding the same. 

Kindly assist to get an update on this case. 

Thank you for your help! 

Regards, 
Apoorv