Subject: Re: MOC issue #9622318872 & arrange call call back
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 9 Feb 2021 01:02:30 -0700 (MST)

Hi Team, 

Please contact the customer on the below contact NO as he escalated the issue to the MOC and asking for call back. 

Customer's contact NO: 971553558871 

Regards 
Shakeeb 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, February 8, 2021 1:18:51 PM 
Subject: MOC issue #9622318872 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Dec 15, 2020 
Order ID: 9622318872 
Return Tracking ID: RP121620001822 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected on Dec 23. The refund is pending and the customer has complained 2 months before. aand he has raised a complain on lifestyle. Kindly check and assist. 

Regards, 
Fatma Maher