Subject: Re: Refund issue 6236013425
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 9 Feb 2021 01:01:14 -0700 (MST)

Hi Team, 

Please assist in getting the RRN for the below case. We have checked the MADA failed transaction sheet for the RRN but the order number is not there. Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, January 27, 2021 1:24:20 PM 
Subject: Refund issue 6236013425 

Hi Team, 

With reference order # 6236013425 
RMA: 1000112753 

The refund status is manually refunded by payfort on 12 Nov 2020. But customer still complaining that he has not got the refund. 

Kindly assist us and share the RRN. 

Regards, 
Fauzan 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 2, 2021 12:08:29 PM 
Subject: Refund issue 6236013425 

Hi Team, 

Order number :6236013425 
RMA: 1000112753 

Amount :229 

Problem statement : The refund has been refunded manually using payfort,The customer insist he didn't receive the amount and he provided the bank statement as well kindly check nad do the needful . 

Regards,