Subject: Re: Refund Issue/ 6258935955
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, ARUNJAY RAJ <[email-masked]>
Date: Mon, 8 Feb 2021 23:44:40 -0700 (MST)

Hi Team, 

With reference to the order number 6258935955, the customer has raised a return request under #RMA 1000391933. The return status is showing as reached warehouse but the refund is not processed yet. 

So requesting you to kindly assist us in the mentioned case, as the customer is chasing us for his refund. 

Awaiting for your revert. 

Thanks & Regards, 
Seeta Kunwar 

From: "ARUNJAY RAJ" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 8 February, 2021 19:05:05 
Subject: Re: Refund Issue/ 6258935955 

Hi Team, 

Kindly update for the same, Thanks for the help. 
Regards, 
Arunjay 

From: "ARUNJAY RAJ" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 8 February, 2021 19:04:42 
Subject: Re: Refund Issue/ 6258935955 

From: "ARUNJAY RAJ" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 31 January, 2021 14:08:57 
Subject: Re: Refund Issue/ 6258935955 

Hi Team, 

Kindly update for the same, Thanks for the help. 

Regards, 
Arunjay 

From: "ARUNJAY RAJ" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 27 January, 2021 15:46:59 
Subject: Refund Issue/ 6258935955 

Hi Team, 

Problem Statement: Refund not processed 

Order Date : Dec 28, 2020 
Order ID: 6258935955 
Tracking ID: RP1230200004415 

Rma Status is reached warehousse 

Assistance Required: Refund needs to be processed 
Issue Description: Customer returned the item and ware house stated that return processed 
Regards, 
Arunjay