Subject: Re: Missing item issue #6268707386
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, SAEEDURRAHMAN CHOUDHARY <[email-masked]>
Date: Mon, 8 Feb 2021 22:56:43 -0700 (MST)

Hi Team, 

With reference to order number 6268707386, the customer has placed the order for 5 items and according to the Hybris all items were delivered under FP0130210003038. However, as per the customer he is claiming that 1 item is missing which is 162519087 - Intex - Intex Queen Premaire Elevated Airbed SAR 218.00. 

The agent has already created the child ticket under ticket ID: 2046856, But we didn't received any proper revert from them. 

So requesting you to kindly check this case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "SAEEDURRAHMAN CHOUDHARY" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Sunday, 7 February, 2021 11:10:11 
Subject: Missing item issue #6268707386 

Hi Team, 

Problem Statement: Missing item issue 
Order Date : Jan 29, 2021 
Delivery Date: 1/31/21 
Order ID: 6268707386 
Tracking ID: FP0130210003038 
Child ticket no : 2046856 

Issue Description: Customer reported that she has not received 1 item (162519087 - Intex - Intex Queen Premaire Elevated Airbed) since the consignment shows that the whole order has been delivered. 

Kindly be noted the customer is not ready to get its refund, he wants the item itself. 

Pleas check and advise, 

Regards, 
Saeedurrahman