Subject: Re: Need POC #8229989425
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, MAZIM IBRAHIM <[email-masked]>
Date: Mon, 8 Feb 2021 20:54:19 -0700 (MST)

The details are as below: 

Order Date : Jan 20, 2021 
Order ID: 8229989425 
BABYSHOP Babyshop21125 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "MAZIM IBRAHIM" <[email-masked]> 
Sent: Tuesday, 9 February, 2021 09:22:42 
Subject: Re: Need POC #8229989425 

Hi Team, 

Kindly assist us to get the POC for the mentioned order, as the customer is claiming that she has not collected the order. 

Thanks & Regards, 
Seeta Kunwar 

From: "MAZIM IBRAHIM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Tuesday, 9 February, 2021 07:01:44 
Subject: Need POC #8229989425 

Hi Team, 

Problem Statement: Need POC 
Order Date : Jan 20, 2021 
Order ID: 8229989425 
Tracking ID: 100358445 
Assistance Required: Need Urgent POC 
Issue Description: The order was shipped from our side on 1/20/21 and as per hybris the order delivered to customer on 2/5/21, But customer claiming that she has not received the order, Kindly check and share with us the POC and customer ID. 

#Store Team replay attached as screenshot 

Regards, 
Mazin Bassi