Subject: Re: RE: Order status update 6219483412
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 08 Feb 2021 12:43:14 +0000

Dear Jessie,  We would like to inform you that we have checked shared invoice at our end but no record found.        As nothing is pending from Support end therefore we are proceeding with the ticket # 199035 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/672a8b8764469a1a6540f920374a58c9046f28a276e7f7aaa0013a92ad649e94 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Premanand,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 8 Feb at  5:40 PM
                            ,  Faraz Lohani <[email-masked]>  wrote:
                             
 Hi team, 

 

 Forwarded to the tech team: 

 REQ0216783 

 

 
 Thankyou and Regards, 

 Faraz Lohani 

 Customer Support Associate 

 Customer Service 

 [email-masked] 

 

 

  

 
  
 From: Jessie Caparas <[email-masked]>
 
Sent: Monday, February 8, 2021 2:45 PM 
To: Apoorv Joshi <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; FarEye Support <[email-masked]>; Fatma Maher <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Vishwajeet Singh <[email-masked]>;
 Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: RE: Order status update 6219483412 
Importance: High 

 

 @Faraz Lohani 

 

 Can you please take care of this. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Apoorv Joshi <[email-masked]>
 
Sent: Sunday, February 7, 2021 3:49 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; FarEye Support <[email-masked]>; Fatma Maher <[email-masked]>;
 Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Vishwajeet Singh <[email-masked]>;
 Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Order status update 6219483412 

 

   

External email sender, please take precaution.

 

 
 Hi Jessie, 

 

   

 
 Can you please assist in getting the order status updated for the following order number to delivered: 6219483412 

 

   

 
 As per customer they have already received this order in Sep 2020 which is 3 months ago from Dec 2020. As per Fareye below they are unable to fetch any details for
 this order on Fareye. 

 

   

 
 Could you please look into this and advise further as customer is receiving email notifications for this order and they do not wish to receive them any longer. Thank
 you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

 

From:
"FarEye Support" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Fatma Maher" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, January 16, 2021 10:15:55 PM 
Subject: Re: Order status update 6219483412

 

   

 

 
 Dear Fatma, 

 

 We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 192058 closure.Should you need any further information,
 please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

 

   

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Premanand, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 16 Jan at 5:18 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Fatma, 

 

 

 Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business
 day we will proceed with the ticket closure. 

 

   

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
  Thanks and Regards,

 

   

 
  Aseem Mathews

 

 
 Technical Engineer | FarEye

 

 
 Call: +91 70-6595-6595||

www.getfareye.com

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Fri, 15 Jan at 3:20 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Fatma, 

 
 
 We would like to inform you that we have checked shared order and reference number both does not exit at our end, kindly share correct order so that we can
 do needful. 

 

 

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Premanand, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 

 
 
192058:211857

 

  

 

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