Subject: Return and refund problem 6267848375
From: MOHAMMED FAHIM <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 8 Feb 2021 05:20:18 -0700 (MST)

Hi Team, 

Problem Statement: Return and refund problem 

Order Date: Jan 26, 2021 

Order ID: 6267848375 

RMA: 1000493028 

Assistance Required: Resolve the issue 

Issue Description: As per the hybris items returned and refund processed under the RMA 1000493028 but customer is claiming that neither items returned nor refunded, the store staff told him return process is pending, later the system was showing items returned and refunded. 
He visited the store but the problem was not resolved. Kindly look into this and do needful. 
Regards, 
Fahim