Subject: RE: Order status update 6219483412
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, FarEye Support <[email-masked]>, Fatma Maher <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Vishwajeet Singh <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 8 Feb 2021 12:10:38 +0000

Hi team,

Forwarded to the tech team:
REQ0216783<https://landmarkit.service-now.com/sc_request.do?sys_id=dd3bee48db1a6c9034fed4bdd39619db&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Monday, February 8, 2021 2:45 PM
To: Apoorv Joshi <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; FarEye Support <[email-masked]>; Fatma Maher <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Vishwajeet Singh <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Order status update 6219483412
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Can you please take care of this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 7, 2021 3:49 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order status update 6219483412

External email sender, please take precaution.
Hi Jessie,

Can you please assist in getting the order status updated for the following order number to delivered: 6219483412

As per customer they have already received this order in Sep 2020 which is 3 months ago from Dec 2020. As per Fareye below they are unable to fetch any details for this order on Fareye.

Could you please look into this and advise further as customer is receiving email notifications for this order and they do not wish to receive them any longer. Thank you for your help!

Regards,
Apoorv
________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Vishwajeet Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 10:15:55 PM
Subject: Re: Order status update 6219483412

Dear Fatma,
We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 192058 closure.Should you need any further information, please do not hesitate to contact us on [email-masked]<mailto:[email-masked]> or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917319291%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QrTgsmnCWtJADZ3KwFZaSSqRGJnoizgGd4lExFhWctw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917319291%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=F5ujSQmptiK6O0DCL2N6ZY%2FlYWbDkihzoKSR7gccJCU%3D&reserved=0> to check the details.
Thanks,
Premanand,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917329248%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=T%2B5T28VKEqhxypgkoi%2Fe3fvTnlzZdgreL56wAcs2%2Fvc%3D&reserved=0>
Call: +91 70-6595-6595
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On Sat, 16 Jan at 5:18 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Fatma,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917349166%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kv%2BNLM%2B%2Fbh748cHAMAtqZQEvp%2B7lBftHnYc0chp%2FEeU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917359119%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m8xf2t40qBa4ndDp7CB4tzp9ziKBOCvjGHCTBI2vdIQ%3D&reserved=0> to check the details.
  Thanks and Regards,

  Aseem Mathews
 Technical Engineer | FarEye
 Call: +91 70-6595-6595|| www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917359119%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6OpL07OYTcEUYUhDgxgSl0tbqmJyyYUGsDlcwxAebdM%3D&reserved=0>
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On Fri, 15 Jan at 3:20 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Fatma,
We would like to inform you that we have checked shared order and reference number both does not exit at our end, kindly share correct order so that we can do needful.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917369075%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=S%2FnjxRhtriN1u5Mx8dt1pIZpjhrZ6mnxQxRTnTcl2pc%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917379027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HJZHBNEaRhm%2FvzwFGijEZS7MW4prLwRdzNd0IakjEd8%3D&reserved=0> to check the details.
Thanks,
Premanand,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917379027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4YS7hJcbgvcGf8aJ2JAJB9aLoPeTg%2B0TlSF2cZad98U%3D&reserved=0>
Call: +91 70-6595-6595
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On Fri, 15 Jan at 3:05 PM , Fatma Maher <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The customer is facing the same problem. Kindly check and do the needful.

Regards,
Fatma
________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "fatma maher" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "vishwajeet singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 14 January, 2021 22:04:13
Subject: Re: Order status update 6219483412
Dear Fauzan,
We would like to inform you that we have checked share order at our end and found that order does not exist our end, kindly check same at your end.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917408899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AaysC8IWqVhMR3fbFCi2ajRH9j%2BOZAvvmI26EX%2FNEWg%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917408899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uDG7cuzcq9f2H8YXm%2BiSCNjgVteVIxshHcRM4JOis2Y%3D&reserved=0> to check the details.
Thanks,
Premanand,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C69f14f31f7b248a11a3d08d8cc1e8fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483778917418860%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gxOjQE8tglsLaSP4x2xepgYHSJ9cy2XFpw58CK2ZVZY%3D&reserved=0>
Call: +91 70-6595-6595
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