Subject: RE: Late Collection No response from 3rd party #9626760233
From: Vaibhav Ohri <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Fatma Maher <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 8 Feb 2021 10:16:26 +0000

Dear Fauzan

The driver had contacted the customer today for return pick up but customer informed him they don’t want to return anything.

Please confirm with the customer.

Regards

Vaibhav Ohri

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, February 8, 2021 2:00 PM
To: Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Fatma Maher <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Late Collection No response from 3rd party #9626760233
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #9626760233
AWB: RP011021002296

Kindly arrange a collection on the above AWB as it is pending since long time.

Reattempt has been done from the system.

Regards,
Fauzan

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 1:10:01 PM
Subject: Late Collection No response from 3rd party #9626760233

Hi Team,

Problem Statement:  Late Collection
Order Date : Jan 5, 2021
Order ID: 9626760233
Return Tracking ID: RP011021002296
Assistance Required: Need urgent Collection

Issue Description: Customer raised a return request on 1/10/213 and the collection is pending since then. I have escalated to the courier team but they are not responding.

Kindly check and assist.

Regards,
Fatma Maher

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