Subject: RE: MOC Case & late return to the WH and refund #9622318872
From: Vaibhav Ohri <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>, "Anwar P. Panery" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 8 Feb 2021 09:06:59 +0000

Dear Team

The collection has already been attempted 4 times, but still we are not getting any response from the customer.

Please reassign the RVP again, so it can be arranged for collection again.

Regards

Vaibhav ohri

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, February 8, 2021 12:16 PM
To: Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: MOC Case & late return to the WH and refund #9622318872

External email sender, please take precaution.
Hi Team,

Please assist regarding the following case.
the return  RP121620001822 was picked up from the customer on Dec 23. 2020 and till now it has not been returned to the WH.

the customer escalated the case to the MOC,

Please do the needful

Regards
shakeeb

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 8, 2021 1:18:51 PM
Subject: MOC issue #9622318872

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Dec 15, 2020
Order ID: 9622318872
Return Tracking ID: RP121620001822
Assistance Required: Process refund asap.

Issue Description: The returned items were collected on Dec 23. The refund is pending and the customer has complained 2 months before. aand he has raised a complain on lifestyle. Kindly check and assist.

Regards,
Fatma Maher

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