Subject: Order cancelled, amount not refunded #6268593192
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 8 Feb 2021 02:04:44 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date :Jan 29, 2021 
Order ID 6268593192 
Assistance Required: Process refund asap. 

Issue Description: This order has been cancelled and we can't see the reason, and the customer's my credit has not been refunded back to him. I escalated this issue on Jira and they have replied ​We’re not getting the option to cancel the items. Kindly request OMS team to push the cancellation from OMS to Hybris. 

Kindly check and assist. 

Regards, 
Fatma Maher