Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190
From: Tejinder Singh <[email-masked]>
To: Jessie Caparas <[email-masked]>, Murugapandian Mani <[email-masked]>, Harshit Luthra <[email-masked]>, Reddy Prasad <[email-masked]>, Hckdelivery Dept <[email-masked]>, Vincent Hillary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Wasim Qureshi <[email-masked]>, Murugapandian Mani <[email-masked]>, Murugapandian Mani <[email-masked]>
Date: Mon, 8 Feb 2021 06:45:58 +0000

Dear Team,

Item received in warehouse, Kindly proceed for refund for the same.

Attn:
@Vincent Hillary<mailto:[email-masked]>

RDO 1581916

Regards,
Tejinder Singh.

From: Tejinder Singh
Sent: Thursday, February 04, 2021 10:58 AM
To: Jessie Caparas <[email-masked]>; Murugapandian Mani <[email-masked]>; Harshit Luthra <[email-masked]>; Reddy Prasad <[email-masked]>; Hckdelivery Dept <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Wasim Qureshi <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Dear Team,

Today scheduled for take back.

Regards,
Tejinder Singh.

From: Jessie Caparas
Sent: Monday, February 01, 2021 7:55 AM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190
Importance: High

Hi @Tejinder Singh<mailto:[email-masked]>

Please advise when this will be collected from the customer's place.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 7:39 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Dear Tejinder

Since we are not able to provide the customer acknowledgement  in this case, Pls  take the item back as return.

Regards/Mani

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 2:42 PM
To: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190
Importance: High

@Murugapandian Mani<mailto:[email-masked]> not getting a reply here please update.

@Harshit Luthra<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]> FYI

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Tuesday, January 26, 2021 1:21 PM
To: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190
Importance: High

@Murugapandian Mani<mailto:[email-masked]>

Was the acknowledgement shared?

Customer is still chasing us for the same case.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 21, 2021 10:05 AM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Hi Mani,

Can you pls share the customer acknowledgement copy for this order?

Thanks & regards,
Harshit
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 20, 2021 10:46 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190
Importance: High

@Harshit Luthra<mailto:[email-masked]>

Kindly check this email from Tejinder and we need your revert asap.

This has been pending from December 2020.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 19, 2021 12:41 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

External email sender, please take precaution.
Hi Tejinder/Harshit,

Please update on the below on priority. Case pending since Dec 2020.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
To: "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 10:18:18 AM
Subject: FW: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Dear Team,

We sent our team to customer place for replacement but he/she not agree for replacement & insisting for return.

Hi @Harshit Luthra<mailto:[email-masked]>
Kindly check & approve for take back.

Regards,
Tejinder Singh.

From: Murugapandian Mani
Sent: Saturday, January 02, 2021 12:41 PM
To: Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: FW: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Dear Ali/Tejinder

Pls respond on this below concern.

Regards/Mani

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 12:33 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

External email sender, please take precaution.
Hi Team,

Please be informed that with respect to the order id - 8220044190 the customer has received the damaged item: 161948777 - - Sammy 2-Door Wardrobe (QTY 2) and we have escalated it to the WWD team as per the matrix however there is no update on it from their side.

We request you to please assist us to arranging the return for the same.

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 12:03:12
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Hi Team,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 11:53:36
Subject: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Hi Team,

Kindly note that the customer has received the below item on (13/12), and has confirmed that the item is damaged as shown in the below attachment.

Assistance required: Please contact the customer to arrange an urgent return of the damaged item.

Case id - 1869731
Order number: 8220044190
AWB: 15360858220044190
Item ID: 161948777 - - Sammy 2-Door Wardrobe (QTY 2)
Customer contact number: 96569690101

Best Regards,
Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com