Subject: Re: Return issue: Case id - 2063613 Order Number: 6268662610
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 7 Feb 2021 23:42:15 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 7 February, 2021 14:56:31 
Subject: Return issue: Case id - 2063613 Order Number: 6268662610 

Hi Team, 

Issue Description: The customer has reported that in the below order the items are still with him and he had neither returned the items nor received the refund for the same however there is a RMA created and processed as cash value refund. 
​ 
Problem statement - Return issue 

Case id - 2063613 
Order Number: 6268662610 
Order Created: 1/29/2021 
AWB - SD001052120 

​RMA - 1000494178 

Assistance Required: Please look into the issue and assist us raise a return request. 

Regards, 
Manish