Subject: Re: Refund approval//6249348831
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mayar Mayar Nasser <[email-masked]>
Date: Sun, 7 Feb 2021 23:23:22 -0700 (MST)

Hi Team, 

Kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, 7 February, 2021 17:29:04 
Subject: Refund approval 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 2041238 
Child Ticket: 2042553 
Order Date: 29/11/2020 
Order ID: 6249348831 
Tracking ID: SD000649504 
Total Price: 534 RAS 
Issue Description: Customer returned 18 items but he have gotten the refund of 4 items only. 

The Items: 

162438867 - - Textured Midi A-line Dress with Ruffle Detail and Tie Ups 
162628524 - - Printed Anti-Pilling Hooded Jacket with Zip Closure 
162635994 - - Smiley Print Anti-Pilling Hoodie with Long Sleeves and Pockets 
162635991 - - Smiley Print Anti-Pilling Hoodie with Long Sleeves and Pockets 
162403267 - - Floral Print Sleeveless Dress with Round Neck 
162127983 - - Polka Dot Print Dress with V-neck and Tie Ups 
162499865 - - Mickey Mouse Graphic Print T-shirt with Round Neck and Short Sleeves 
162331340 - - Solid Top with Round Neck and Front Knot Detail 
162336462 - - Solid Top with Cap Sleeves and Front Knot Detail 
162387493 - - Solid Top with Mandarin Collar and Long Sleeves 
162351964 - - Floral Print Top with Pussy Bow and Long Sleeves 
162542815 - - Printed 3-Piece Nightwear Set 
161467853 - - Round Neck Graphic Print T-shirt with Bow Accent 
162320259 - - Solid Palazzos with Buckle Detail 
162513441 - - Mickey Mouse Graphic Print T-shirt with Short Sleeves and Knot Detail 
162635670 - - Embroidered Fleece Jacket with Long Sleeves and Hood 

Case history:The Customer returned 18 items but he have gotten the refund of 4 items only. After contacting with the warehouse they told us that the collection was processed . 

Assistance required: We request you to provide a refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Mayar