Subject: Re: refund not Processed #6228808072
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, AHMED ISMAT <[email-masked]>, Sohaib Ahmed <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 7 Feb 2021 04:45:19 -0700 (MST)

Hi Team, 

Order NO: 6228808072 
the refund is showing Manually refunded by payfort on Nov 11th 2020 and the customer till now is claiming that he did not receive. 

Please provide the RRN. 

Regards 
Shakeeb 

From: "AHMED ISMAT" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, December 26, 2020 1:19:06 PM 
Subject: refund not Processed #6228808072 

Hi Team, 

With reference to the order number: 6228808072 Jira link https://landmark.atlassian.net/browse/REL-130455 ticket no:1882889 
The refund has been rejected and I escalated to Jira and still refund not Processed 
​Kindly check the case and do the needful, 

​Regards, 
Ahmed Ismat