Subject: RE: Refund Not Processed // 9618468949 // 1951484
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, HAMZA <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Sun, 7 Feb 2021 11:05:04 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, February 7, 2021 1:04 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; HAMZA <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>
Subject: Re: Refund Not Processed // 9618468949 // 1951484
Importance: High

External email sender, please take precaution.
Hi Jessie.

The RMA got cancelled now and as per Oracle no receiving data.

Kindly check and assist if we can process the refund.

The total value if the items is AED169.

Regards.
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "HAMZA" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 6, 2021 11:02:15 AM
Subject: RE: Refund Not Processed // 9618468949 // 1951484

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Raised to tech for now REQ0215182

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 5:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed // 9618468949 // 1951484
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #9618468949
RMA: 1000263804
AWB: 46045293276

As per the AWB the items has been delivered to WH on , But as per the WH the AWB still not received, The RMA status is reached warehouse. we have checked the BI Oracle and no data found.

Kindly check and assist us to process the RMA.

Regards.
Fauzan

________________________________
From: "HAMZA" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 4:07:38 AM
Subject: Refund Not Processed // 9618468949 // 1951484

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 28, 2020
Order ID: 9618468949
Tracking ID: 46045293276
RMA: 1000263804
Assistance Required: Need refund for customer.
Issue Description: As per the Aramex website the return items has been returned to WH on 06 Dec 2020 and till now the RMA not processed,The warehouse replied Below AWB return not yet received from the courier.

kindly check and process the RMA asap and update us.

Regards,
Hamza

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com