Subject: Return issue: Case id - 2063613 Order Number: 6268662610
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sun, 7 Feb 2021 02:26:31 -0700 (MST)

Hi Team, 

Issue Description: The customer has reported that in the below order the items the items are still with him and he had neither returned the items nor received the refund for the same however there is a RMA created and processed as cash value refund. 
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Problem statement - Return issue 

Case id - 2063613 
Order Number: 6268662610 
Order Created: 1/29/2021 
AWB - SD001052120 

​RMA - 1000494178 

Assistance Required: Please look into the issue and assist us raise a return request. 

Regards, 
Manish