Subject: RE: Deduction Complaint/drop payment - 1857908
From: Jessie Caparas <[email-masked]>
To: Mohammed Athar <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 7 Feb 2021 07:36:04 +0000

@Apoorv Joshi<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please assist.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar <[email-masked]>
Sent: Saturday, February 6, 2021 2:48 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Deduction Complaint/drop payment - 1857908

Hi jessie,

Please provide the MADA card number or Auth code to check the payment received from customer.

Also please mention the transaction date its in oct or dec please confirm.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 6:11 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Deduction Complaint/drop payment - 1857908

@Mohammed Athar<mailto:[email-masked]> for your help please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 2:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Deduction Complaint/drop payment - 1857908

External email sender, please take precaution.
Hi Jessie,

Can you please assist on the below case, order not placed and is not on hybris either but customer is complaining the amount has been deducted. Bank Statement attached and Transaction ID mentioned below.

Case pending since Dec 2020, please look into it and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Osam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 22, 2021 2:58:28 PM
Subject: Deduction Complaint

Hi Malik,

With reference to customer ID: [email-masked]<mailto:[email-masked]>

Customer complaining that he was trying to place an order on 10/12/2020, but the amount has been deducted from his MADA Card and order not placed. PFA

We have checked in hybris and not order found with the same details.

Amount: SAR116
Transaction ID: 104633
Date: 10/12/2020

Kindly check and assist us to close the case.

Regards,
Fauzan

________________________________
From: "Osam Thabit. Qaid" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 December, 2020 02:22:40
Subject: Refund Complaint

Hi Team,

Ticket id: 1857908

with reference to order number 6253400945, the customer tried to place the order using Mada card but there was an error showing to him so he tried again using COD payment method, but the customer recived a message for the deduction of the amount from his Mada Card, kindly check and do the needful.

Transaction id: 104633

Regards,
Osam

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