Subject: Re: Incident Number INC0955162 is moved to Resolved
From: Sankar T <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, KISHAN SINGH <[email-masked]>
Date: Sun, 7 Feb 2021 05:17:22 +0000

Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

As discussed, kindly provide consignment details for the order#6248070674 to create it manually in hybris to close this issue.

Thanks,
Sankar.
From: Jessie Caparas <[email-masked]>
Date: Saturday, 6 February 2021 at 10:39 AM
To: Apoorv Joshi <[email-masked]>, Sankar T <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "seeta.seeta" <[email-masked]>, KISHAN SINGH <[email-masked]>
Subject: RE: Incident Number INC0955162 is moved to Resolved

@Sankar T<mailto:[email-masked]>

Any update on the below?

Order ID 6248070674

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, February 3, 2021 2:28 PM
To: Jessie Caparas <[email-masked]>
Cc: Sankar T <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; KISHAN SINGH <[email-masked]>
Subject: Re: Incident Number INC0955162 is moved to Resolved

External email sender, please take precaution.
Hi Jessie,

Can you please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Sankar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 11:34:59 AM
Subject: RE: Incident Number INC0955162 is moved to Resolved

Hi @Sankar T<mailto:[email-masked]>

Yes I did actually, order number is mentioned below:

6248070674

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 9:50 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incident Number INC0955162 is moved to Resolved

External email sender, please take precaution.
HI @Jessie Caparas<mailto:[email-masked]>,

There’s no head and toe on this issue. Could you at least provide the order number?

Thanks,
Sankar.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 27 January 2021 at 6:21 PM
To: Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: FW: Incident Number INC0955162 is moved to Resolved

Hi @Sankar T<mailto:[email-masked]>

Can you help me understand this?

6248070674

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: IT Service Desk <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 24, 2021 7:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Incident Number INC0955162 is moved to Resolved

Dear Jessie Caparas,

The Incident Number INC0955162 has been resolved and will automatically close in 5 days.

Short description: Order cancellation issue in OMS

Resolution notes: Issue - Order status not updated in Hybris because consignment record itself was missing.

Solution - As per ERP and OMS, order is shipped and return is also created but as per Hybris there is no consignment record created for it. We connect with Hybris team and requested to manually close the issue.

Click here to view INC0955162<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3Df17d92d4dbf96494f9fa7c63f39619d2&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd97c46cf197b49bee0ab08d8c82e556f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637479448623205600%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XAII5DmXL3elIjXDS4puPnQCzif7tyvI6MYvXIq9JXE%3D&reserved=0>

Your response is valuable to us. Please take a survey by clicking on below link.
Click here<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fnav_to.do%3Furi%3Dassessment_take2.do%253Fsysparm_assessable_type%3D2fab20f3db48674010af9e04db96197d%2526sysparm_assessable_sysid%3D99c69331dbbda01834fed4bdd3961947&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd97c46cf197b49bee0ab08d8c82e556f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637479448623215600%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ve5QsJckVBNI2qy8AoEZv8gq7BYSrvsF3K2SMSyuCtQ%3D&reserved=0>

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LMG IT Service Desk
•    Toll-free UAE– 800-191919 or (04)809-4222

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Online: https://landmarkit.service-now.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd97c46cf197b49bee0ab08d8c82e556f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637479448623215600%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=i%2Fewf%2Bha567FsXy6QMpeDNh8bnVL1Im5O0J0LsUQjKs%3D&reserved=0>

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