Subject: Re: Wrong products returned 6250060228
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 6 Feb 2021 22:11:34 -0700 (MST)

Hi Team, 

The customer has emailed us again, so kindly update me ASAP. 

Regards, 
Fatma Maher 

From: "Mohammad Ayaz" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ksaconloc returns" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 31 January, 2021 11:04:48 
Subject: RE: Wrong products returned 6250060228 

Dears, 

NON LMG already returned to Aramex with attached pre-alert. Nothing pending at our side. 

Regards, 

Mohammad Ayaz 

From: ArishLaila <[email-masked]> 
Sent: Saturday, January 30, 2021 4:46 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Ksaconloc Returns <[email-masked]>; Mohammad Ayaz <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fatma Maher <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Wrong products returned 6250060228 

Team –if we received Non LMG items we are returning the same courier. 

[ mailto:[email-masked] | @Ksaconloc Returns ] [ mailto:[email-masked] | @Mohammad
 Ayaz ] - please update 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 30, 2021 1:14 PM 
To: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong products returned 6250060228 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly check the below case and assist us to close it. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] >, "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 14, 2021 11:46:07 AM 
Subject: Wrong products returned 6250060228 

Hi Team, 

With reference to order # 6250060228 

AWB: 46388480445 

RMA: 1000305593 

Customer claiming that he has returned extra item which is not belong to the Landmark worth of around SAR 600. 

Kindly check and assist us to return the extra items. 

Regards, 

Fauzan 

From: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 14 January, 2021 11:05:04 
Subject: Wrong products returned 6250060228 

Hi Team, 

Order no: [ callto:6250060228 | 6250060228 ] 

AWB: 46388480445 

The customer has returned wrong products to the courier team. The refund has been processed SAR187 as the RMA was cancelled, but he didn't return our item, it's another company's products, which it costs +SAR 600.The customer wants the other company's items, and wants to return our item also. 

Kindly check and do the needful. 

Regards, 

Fatma 

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